Account Manager (IT Software/IT Outsourcing – US Market)

Job description

We’re looking for Account Manager to join our team to grow and take care by enabling customer success and identifying upsell opportunities for our key accounts in US market. The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with customers and internal team members to better understand and mitigate any issues the customer may face.

  • Manage, follow up old customers and expand new customer relationships. Develop potential customers, especially in US market.
  • Work cross functionally within the company to communicate with all stakeholders to ensure customers’ successes to get maximize revenue.
  • Promote the signing of contracts, bargaining negotiation, implementing of procedures for signing contracts with customers.
  • Manage the progress and effectiveness of deploying products and services.
  • Suggest the plan of improving the quality of products and services. Work with Marketing Department to develop market share while balancing customers’ satisfaction.
  • Proactively create demands for Offshore/Outsourcing service, Software solution and staffing solution.
  • Proactively help to resolve issues with customers, partners and internal stakeholders.
  • Create and maintain relationships with customers to get better understand their needs as well as identify more opportunities for business growth.
Job requirements
  • Must to have at least 2 years of experience as a Account Manager in Software Industry (prefer IT Outsourcing Services). We only contact qualified candidates who meet this requirement.
  • Experience working in Fintech domain is a plus.
  • Experience working in USA market is a plus.
  • Enthusiastic, dedicated and customer oriented as a trusted advisor of customers.
  • Fluent in English.
How to apply

After application screening, the next step will be a telephone interview with a member of our HR team. If successful, the final stage is face-to-face interview that will take place in our office.


Work level: Manager

Expire date: 30/06/2021


  • Range salary: negotiable
  • Our benefits:
    • 13th month salary base on exactly time available monthly working at INNOTECH
    • Commission/Bonus of Project
    • Budget for team building each quarter/ kick off project
    • Birthday party each month with party/ cake and gifts
    • Wedding/New Born ~ 10,000,000/ time
    • Vaccine for baby from 0-36 months: 3,000,000/ 1 year
    • Provide Laptop Extra high definition screens for working
    • Profit bonus. Performance bonus plan.
    • Employee referral bonus: 3,000,000 – 10,000,000 (depend on level / roles)
    • Overseas travel opportunities (Australia/Japan)
    • Working Time: 9:00 AM – 6:00 PM from Monday – Friday

    People & Passion:

    • Annual Company trips / Football club / Trekking Club
    • Support for learning and certificate examination.
    • Values driven, international working environment and agile culture.

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