{"id":26750,"date":"2025-07-24T10:16:27","date_gmt":"2025-07-24T03:16:27","guid":{"rendered":"https:\/\/innotech-vn.com\/?p=26750"},"modified":"2025-07-24T10:18:16","modified_gmt":"2025-07-24T03:18:16","slug":"tich-hop-ai-chatbot-vao-website-giai-phap-thay-the-nhan-vien-tu-van","status":"publish","type":"post","link":"https:\/\/innotech-vn.com\/vi\/tich-hop-ai-chatbot-vao-website-giai-phap-thay-the-nhan-vien-tu-van\/","title":{"rendered":"T\u00edch h\u1ee3p AI Chatbot v\u00e0o website – Gi\u1ea3i ph\u00e1p thay th\u1ebf nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n"},"content":{"rendered":"

Trong th\u1eddi \u0111\u1ea1i tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) ng\u00e0y nay, doanh nghi\u1ec7p c\u1ea7n c\u00f3 nh\u1eefng gi\u1ea3i ph\u00e1p t\u1ef1 \u0111\u1ed9ng h\u00f3a hi\u1ec7u qu\u1ea3 \u0111\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. Vi\u1ec7c t\u00edch h\u1ee3p AI chatbot v\u00e0o website \u0111ang tr\u1edf th\u00e0nh xu h\u01b0\u1edbng t\u1ea5t y\u1ebfu, thay th\u1ebf nh\u00e2n vi\u00ean vi\u00ean t\u01b0 v\u1ea5n b\u1eb1ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI), th\u00f4ng minh, linh ho\u1ea1t v\u00e0 t\u1ed1i \u01b0u h\u00f3a h\u01a1n. \u0111\u01b0a tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) v\u00e0o quy tr\u00ecnh v\u1eadn h\u00e0nh \u0111ang tr\u1edf th\u00e0nh ch\u1ee7 \u0111\u1ec1 \u0111\u01b0\u1ee3c nhi\u1ec1u doanh nghi\u1ec7p quan t\u00e2m. AI Chatbot l\u00e0 g\u00ec? Nh\u1eefng l\u1ee3i \u00edch c\u1ee7a vi\u1ec7c t\u00edch h\u1ee3p AI chatbot v\u00e0o website \u0111em l\u1ea1i cho doanh nghi\u1ec7p v\u00e0 d\u1ecbch v\u1ee5 c\u00f4ng ngh\u1ec7 li\u00ean quan ?<\/p>\n

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I. AI chatbot l\u00e0 g\u00ec?<\/h2>\n

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1.1. \u0110\u1ecbnh ngh\u0129a AI Chatbot:<\/h3>\n

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AI Chatbot<\/a> l\u00e0 c\u00f4ng c\u1ee5 \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) c\u00f3 th\u1ec3 m\u00f4 ph\u1ecfng cu\u1ed9c tr\u00f2 chuy\u1ec7n gi\u1eefa ng\u01b0\u1eddi v\u00e0 m\u00e1y t\u00ednh th\u00f4ng qua ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean. Kh\u00e1c v\u1edbi c\u00e1c Chatbot truy\u1ec1n th\u1ed1ng ch\u1ec9 ph\u1ea3n h\u1ed3i theo c\u00e1c k\u1ecbch b\u1ea3n c\u1ed1 \u0111\u1ecbnh, AI Chatbot \u1ee9ng d\u1ee5ng NLP (X\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean)<\/a> v\u00e0 c\u00f4ng ngh\u1ec7 m\u00e1y h\u1ecdc \u0111\u1ec3 hi\u1ec3u \u00fd \u0111\u1ecbnh c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. \u0110\u1ed3ng th\u1eddi d\u1ef1a tr\u00ean d\u1eef li\u1ec7u t\u01b0\u01a1ng t\u00e1c \u0111\u1ec3 hi\u1ec3u ng\u1eef c\u1ea3nh v\u00e0 \u0111\u01b0a ra c\u00e1c ph\u1ea3n h\u1ed3i th\u00f4ng minh ph\u00f9 h\u1ee3p v\u1edbi t\u00ecnh hu\u1ed1ng c\u1ee5 th\u1ec3.<\/p>\n

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\"AI<\/p>\n

AI Chatbot l\u00e0 g\u00ec?<\/em><\/p>\n

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1.2. C\u00e1c lo\u1ea1i AI chatbot<\/h3>\n

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T\u00f9y thu\u1ed9c v\u00e0o m\u1ee9c \u0111\u1ed9 \u1ee9ng d\u1ee5ng AI v\u00e0 kh\u1ea3 n\u0103ng t\u00edch h\u1ee3p h\u1ec7 th\u1ed1ng, chatbot c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c chia th\u00e0nh c\u00e1c nh\u00f3m sau:<\/p>\n

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a. Chatbot d\u1ef1a tr\u00ean k\u1ecbch b\u1ea3n (Rule-based Chatbot c\u00f3 NLP)<\/h4>\n

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\u0110\u00e2y l\u00e0 lo\u1ea1i chatbot s\u1eed d\u1ee5ng c\u00e1c lu\u1ed3ng h\u1ed9i tho\u1ea1i \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf s\u1eb5n k\u1ebft h\u1ee3p v\u1edbi kh\u1ea3 n\u0103ng nh\u1eadn d\u1ea1ng t\u1eeb kh\u00f3a c\u01a1 b\u1ea3n.<\/p>\n