{"id":4193,"date":"2019-12-19T11:16:14","date_gmt":"2019-12-19T11:16:14","guid":{"rendered":"https:\/\/innotech-vn.com\/?p=4193"},"modified":"2020-08-21T09:10:32","modified_gmt":"2020-08-21T09:10:32","slug":"tri-tue-nhan-tao-se-thay-doi-nganh-ngan-hang-nhu-the-nao","status":"publish","type":"post","link":"https:\/\/innotech-vn.com\/vie\/tri-tue-nhan-tao-se-thay-doi-nganh-ngan-hang-nhu-the-nao\/","title":{"rendered":"Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o s\u1ebd thay \u0111\u1ed5i ng\u00e0nh ng\u00e2n h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">V\u1edbi s\u1ef1 ti\u1ebfn b\u1ed9 v\u1ec1 c\u00f4ng ngh\u1ec7, <strong><a href=\"https:\/\/innotech-vn.com\/vie\/tri-tue-nhan-tao-se-thay-doi-nganh-ngan-hang-nhu-the-nao\/\">\u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o v\u00e0o ng\u00e2n h\u00e0ng<\/a><\/strong> \u0111ang t\u1ea1o ra nhi\u1ec1u s\u1ef1 thay \u0111\u1ed5i \u0111\u00e1ng k\u1ec3.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o l\u00e0 g\u00ec?\u00a0<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" class=\"wp-image-4196 size-full\" src=\"https:\/\/innotech-vn.com\/wp-content\/uploads\/2019\/12\/machine-learning.jpg\" alt=\"Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) l\u00e0 c\u00f4ng ngh\u1ec7 m\u00f4 ph\u1ecfng qu\u00e1 tr\u00ecnh suy ngh\u0129, h\u1ecdc t\u1eadp c\u1ee7a con ng\u01b0\u1eddi cho m\u00e1y m\u00f3c\" width=\"100%\" srcset=\"https:\/\/innotech-vn.com\/wp-content\/uploads\/2019\/12\/machine-learning.jpg 696w, https:\/\/innotech-vn.com\/wp-content\/uploads\/2019\/12\/machine-learning-300x200.jpg 300w, https:\/\/innotech-vn.com\/wp-content\/uploads\/2019\/12\/machine-learning-272x182.jpg 272w\" sizes=\"(max-width: 696px) 100vw, 696px\" \/><\/p>\n<p style=\"text-align: center;\"><em>Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) l\u00e0 c\u00f4ng ngh\u1ec7 m\u00f4 ph\u1ecfng qu\u00e1 tr\u00ecnh suy ngh\u0129, h\u1ecdc t\u1eadp c\u1ee7a con ng\u01b0\u1eddi cho m\u00e1y m\u00f3c<\/em><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/innotech-vn.com\/vie\/software-development\/artificial-intelligence\/\"><strong>Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI)<\/strong><\/a> l\u00e0 c\u00f4ng ngh\u1ec7 m\u00f4 ph\u1ecfng c\u00e1c qu\u00e1 tr\u00ecnh suy ngh\u0129, h\u1ecdc t\u1eadp c\u1ee7a con ng\u01b0\u1eddi cho m\u00e1y m\u00f3c, \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c h\u1ec7 th\u1ed1ng m\u00e1y t\u00ednh. C\u00e1c qu\u00e1 tr\u00ecnh n\u00e0y bao g\u1ed3m vi\u1ec7c h\u1ecdc t\u1eadp (thu th\u1eadp th\u00f4ng tin v\u00e0 c\u00e1c quy t\u1eafc s\u1eed d\u1ee5ng th\u00f4ng tin), l\u1eadp lu\u1eadn (s\u1eed d\u1ee5ng c\u00e1c quy t\u1eafc \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft lu\u1eadn g\u1ea7n \u0111\u00fang ho\u1eb7c x\u00e1c \u0111\u1ecbnh), v\u00e0 t\u1ef1 s\u1eeda l\u1ed7i. C\u00e1c \u1ee9ng d\u1ee5ng \u0111\u1eb7c bi\u1ec7t c\u1ee7a AI bao g\u1ed3m c\u00e1c h\u1ec7 th\u1ed1ng chuy\u00ean gia, nh\u1eadn d\u1ea1ng ti\u1ebfng n\u00f3i v\u00e0 th\u1ecb gi\u00e1c m\u00e1y t\u00ednh (nh\u1eadn di\u1ec7n khu\u00f4n m\u1eb7t, v\u1eadt th\u1ec3 ho\u1eb7c ch\u1eef vi\u1ebft).<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>D\u1ecbch v\u1ee5 t\u1ef1 \u0111\u1ed9ng th\u00f4ng qua t\u1ef1 \u0111\u1ed9ng h\u00f3a b\u1eb1ng robot (RPA)<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">M\u1ed9t trong nh\u1eefng <\/span>\u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o v\u00e0o ng\u00e2n h\u00e0ng<span style=\"font-weight: 400;\"> n\u1ed5i b\u1eadt l\u00e0 th\u00f4ng qua qu\u00e1 tr\u00ecnh t\u1ef1 \u0111\u1ed9ng h\u00f3a b\u1eb1ng robot. H\u1eb1ng n\u0103m nh\u1eefng ng\u00e2n h\u00e0ng ph\u1ea3i d\u00e0nh ra t\u1eeb 10 \u0111\u1ebfn 15% chi ti\u00eau c\u1ee7a m\u00ecnh \u0111\u1ec3 duy tr\u00ec chi ph\u00ed v\u1eadn h\u00e0nh IT, c\u1ea3i thi\u1ec7n c\u00e1c d\u1ecbch v\u1ee5 b\u1ea3o m\u1eadt. Tuy nhi\u00ean, AI \u0111\u00e3 cung c\u1ea5p cho c\u00e1c ng\u00e2n h\u00e0ng c\u01a1 h\u1ed9i gi\u1ea3m thi\u1ec3u chi ph\u00ed n\u00e0y th\u00f4ng qua c\u00e1c d\u1ecbch v\u1ee5 t\u1ef1 \u0111\u1ed9ng.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" class=\"wp-image-4206 size-full\" src=\"https:\/\/innotech-vn.com\/wp-content\/uploads\/2019\/12\/RPA-1.png\" alt=\"\u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o v\u00e0o ng\u00e2n h\u00e0ng l\u00e0m gi\u1ea3m chi ph\u00ed v\u1eadn h\u00e0nh\" width=\"100%\" srcset=\"https:\/\/innotech-vn.com\/wp-content\/uploads\/2019\/12\/RPA-1.png 1000w, https:\/\/innotech-vn.com\/wp-content\/uploads\/2019\/12\/RPA-1-300x274.png 300w, https:\/\/innotech-vn.com\/wp-content\/uploads\/2019\/12\/RPA-1-768x700.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/> <em>\u1ee8ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o v\u00e0o ng\u00e2n h\u00e0ng l\u00e0m gi\u1ea3m chi ph\u00ed v\u1eadn h\u00e0nh<\/em><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">V\u00ed d\u1ee5, t\u1ef1 \u0111\u1ed9ng h\u00f3a b\u1eb1ng robot (RPA) l\u00e0 qu\u00e1 tr\u00ecnh t\u1ef1 \u0111\u1ed9ng ph\u1ea7n m\u1ec1m robot n\u00e2ng cao n\u0103ng su\u1ea5t v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c c\u00f4ng vi\u1ec7c b\u00e0n gi\u1ea5y nh\u1edd m\u00f4 ph\u1ecfng c\u00e1c thao t\u00e1c m\u00e1y t\u00ednh c\u1ee7a nh\u00e2n vi\u00ean v\u0103n ph\u00f2ng. RPA s\u1ebd ghi nh\u1edb c\u00e1c quy t\u1eafc th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 k\u1ecbch b\u1ea3n m\u00f4 t\u1ea3 tr\u00ecnh t\u1ef1 thao t\u00e1c. Nh\u1eefng l\u1ea7n sau \u0111\u00f3, RPA s\u1ebd th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c n\u00e0y d\u1ef1a tr\u00ean k\u1ecbch b\u1ea3n c\u00f3 s\u1eb5n \u0111\u00e3 \u0111\u01b0\u1ee3c t\u1ea1o ra.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">M\u1ed9t <\/span><strong><a href=\"https:\/\/www.accenture.com\/us-en\/insight-financial-services-robotic-process-automation\">b\u00e1o c\u00e1o c\u1ee7a Accergy<\/a><\/strong><span style=\"font-weight: 400;\"> l\u01b0u \u00fd r\u1eb1ng RPA c\u00f3 th\u1ec3 gi\u00fap gi\u1ea3m chi ph\u00ed t\u1edbi 80%. H\u01a1n n\u1eefa, k\u1ebft h\u1ee3p RPA v\u00e0o chi\u1ebfn l\u01b0\u1ee3c tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o c\u1ee7a b\u1ea1n gi\u00fap c\u1ea3i thi\u1ec7n c\u00e1c quy tr\u00ecnh b\u1eb1ng c\u00e1ch t\u0103ng c\u01b0\u1eddng s\u1ef1 nhanh nh\u1eb9n, hi\u1ec7u su\u1ea5t v\u00e0 n\u0103ng su\u1ea5t. V\u00ed d\u1ee5, t\u00edch h\u1ee3p li\u1ec1n m\u1ea1ch c\u1ee7a RPA v\u1edbi c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng c\u1ee7a b\u1ea1n gi\u00fap d\u1ec5 d\u00e0ng x\u1eed l\u00fd c\u00e1c \u0111\u01a1n \u0111\u1eb7t h\u00e0ng th\u1ebb t\u00edn d\u1ee5ng nhanh h\u01a1n v\u1edbi \u0111\u1ed9 ch\u00ednh x\u00e1c v\u00e0 chuy\u1ec3n d\u1eef li\u1ec7u t\u1eeb \u0111\u1ecbnh d\u1ea1ng web sang m\u00e1y t\u00ednh l\u1edbn c\u1ee7a b\u1ea1n. Qu\u00e1 tr\u00ecnh n\u00e2ng cao n\u00e0y c\u00f3 th\u1ec3 <\/span><span style=\"font-weight: 400;\">gi\u1ea3m 90<\/span><span style=\"font-weight: 400;\"> % <\/span><span style=\"font-weight: 400;\">th\u1eddi gian th\u1ef1c hi\u1ec7n c\u00e1c nhi\u1ec7m v\u1ee5<\/span><span style=\"font-weight: 400;\"> , \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng n\u00e2ng cao th\u00f4ng qua Chatbots<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Chatbots l\u00e0 \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o kh\u00f4ng ch\u1ec9 v\u00e0o ng\u00e2n h\u00e0ng m\u00e0 \u0111\u01b0\u1ee3c nhi\u1ec1u l\u0129nh v\u1ef1c kh\u00e1c quan t\u00e2m. B\u1edfi theo k\u1ecbp nhu c\u1ea7u c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng trong ng\u00e2n h\u00e0ng t\u1eeb l\u00e2u \u0111\u00e3 l\u00e0 m\u1ed9t v\u1ea5n \u0111\u1ec1 \u0111\u1ed1i v\u1edbi nhi\u1ec1u ng\u00e2n h\u00e0ng. Nh\u00e2n vi\u00ean c\u00f4ng ty ch\u1ec9 l\u00e0m vi\u1ec7c trong kho\u1ea3ng th\u1eddi gian quy \u0111\u1ecbnh \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 g\u1eb7p ph\u1ea3i c\u1ee7a kh\u00e1ch h\u00e0ng. N\u00ean kh\u00f4ng th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i ngay l\u1eadp t\u1ee9c khi c\u1ea7n c\u00f3 th\u1ec3 h\u1ea1n ch\u1ebf tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><b>\u00a0<\/b><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" class=\"wp-image-4194 size-full\" src=\"https:\/\/innotech-vn.com\/wp-content\/uploads\/2019\/12\/chatbot_compressed.jpg\" alt=\"Chabots gi\u00fap t\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng\" width=\"100%\" srcset=\"https:\/\/innotech-vn.com\/wp-content\/uploads\/2019\/12\/chatbot_compressed.jpg 1024w, https:\/\/innotech-vn.com\/wp-content\/uploads\/2019\/12\/chatbot_compressed-300x200.jpg 300w, https:\/\/innotech-vn.com\/wp-content\/uploads\/2019\/12\/chatbot_compressed-768x512.jpg 768w, https:\/\/innotech-vn.com\/wp-content\/uploads\/2019\/12\/chatbot_compressed-272x182.jpg 272w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/> <em>Chabots gi\u00fap t\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/em><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Tuy nhi\u00ean, chatbots cung c\u1ea5p m\u1ed9t gi\u1ea3i ph\u00e1p \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. Nh\u1edd t\u1ef1 \u0111\u1ed9ng h\u00f3a \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi h\u00ecnh th\u1ee9c AI n\u00e0y, kh\u00e1ch h\u00e0ng c\u1ee7a ng\u00e2n h\u00e0ng b\u00e1n l\u1ebb c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi cho c\u00e1c c\u00e2u h\u1ecfi ngay l\u1eadp t\u1ee9c v\u00e0 gi\u00fap \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh t\u00e0i ch\u00ednh h\u1ee3p l\u00fd.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">V\u00ed d\u1ee5, <\/span><strong><a href=\"https:\/\/www.cnbc.com\/2016\/10\/24\/bank-of-america-launches-ai-chatbot-erica--heres-what-it-does.html\">tr\u1ee3 l\u00fd k\u1ef9 thu\u1eadt s\u1ed1 chatbot c\u1ee7a Bank of America Erica<\/a><\/strong><span style=\"font-weight: 400;\"> gi\u00fap kh\u00e1ch h\u00e0ng c\u1ee7a ng\u00e2n h\u00e0ng \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh t\u00e0i ch\u00ednh t\u1ed1t h\u01a1n b\u1eb1ng c\u00e1ch \u0111\u01b0a ra l\u1eddi khuy\u00ean t\u00e0i ch\u00ednh d\u1ef1a tr\u00ean th\u00f3i quen ng\u00e2n h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng <\/span><span style=\"font-weight: 400;\">tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o<\/span><span style=\"font-weight: 400;\"> v\u00e0 ph\u00e2n t\u00edch d\u1ef1 \u0111o\u00e1n. Bot c\u00f3 th\u1ec3 \u0111\u1ec1 xu\u1ea5t nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ti\u1ebft ki\u1ec7m \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau t\u00e0i ch\u00ednh c\u1ee5 th\u1ec3, ch\u1eb3ng h\u1ea1n nh\u01b0 ti\u1ebft ki\u1ec7m 100 \u0111\u00f4 la \u0111\u1ec3 thanh to\u00e1n th\u1ebb t\u00edn d\u1ee5ng. Bot c\u0169ng cung c\u1ea5p c\u00e1c \u0111\u1ec1 xu\u1ea5t s\u1eed d\u1ee5ng ph\u00e2n t\u00edch d\u1ef1 \u0111o\u00e1n \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh th\u00f3i quen chi ti\u00eau v\u00e0 ti\u1ebft ki\u1ec7m c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng ng\u00e2n h\u00e0ng. Kh\u00e1ch h\u00e0ng ng\u00e2n h\u00e0ng c\u0169ng c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng bot th\u00f4ng qua tin nh\u1eafn v\u0103n b\u1ea3n ho\u1eb7c \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng \u0111\u1ec3 \u0111\u1eb7t c\u00e2u h\u1ecfi v\u00e0 nh\u1eadn t\u01b0 v\u1ea5n t\u00e0i ch\u00ednh.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">M\u1eb7c d\u00f9 <\/span><span style=\"font-weight: 400;\">chatbot<\/span><span style=\"font-weight: 400;\"> r\u1ea5t h\u1eefu \u00edch \u0111\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng, ch\u00fang c\u0169ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong ng\u00e2n h\u00e0ng \u0111\u1ec3 <\/span><span style=\"font-weight: 400;\">nh\u1eadn bi\u1ebft c\u1ea3m x\u00fac<\/span><span style=\"font-weight: 400;\"> \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng ph\u1ea3n h\u1ed3i \u01b0a th\u00edch nh\u1ea1y c\u1ea3m v\u1edbi nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng trong khi c\u00e2n nh\u1eafc c\u1ea3m x\u00fac \u0111\u01b0\u1ee3c c\u00f4ng nh\u1eadn tr\u01b0\u1edbc khi ph\u1ea3n h\u1ed3i. \u0110i\u1ec1u n\u00e0y gi\u00fap kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a h\u01a1n. \u0110i\u1ec1u quan tr\u1ecdng c\u1ea7n l\u01b0u \u00fd l\u00e0 chatbot c\u00f3 t\u1ef7 l\u1ec7 ch\u00ednh x\u00e1c ch\u1ec9 <\/span><span style=\"font-weight: 400;\">85<\/span><span style=\"font-weight: 400;\"> %; Do \u0111\u00f3, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i xem x\u00e9t c\u00e1c t\u00ecnh hu\u1ed1ng c\u1ee5 th\u1ec3 v\u00e0 d\u1ef1 \u0111o\u00e1n c\u00e1c c\u00e2u h\u1ecfi v\u00e0 c\u00e2u tr\u1ea3 l\u1eddi \u0111\u1ec3 c\u00f3 t\u1ef7 l\u1ec7 ch\u00ednh x\u00e1c t\u1ed1t h\u01a1n v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>C\u1ea3i thi\u1ec7n giao di\u1ec7n ng\u01b0\u1eddi d\u00f9ng v\u1edbi m\u00e1y h\u1ecdc n\u00e2ng cao<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u0110i\u1ec1u h\u01b0\u1edbng \u0111\u01a1n gi\u1ea3n cho c\u00e1c \u1ee9ng d\u1ee5ng ng\u00e2n h\u00e0ng tr\u1ef1c tuy\u1ebfn v\u00e0 \u1ee9ng d\u1ee5ng ng\u00e2n h\u00e0ng di \u0111\u1ed9ng l\u00e0 m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c quan tr\u1ecdng \u0111\u1ec3 c\u00e1c ng\u00e2n h\u00e0ng th\u1ef1c hi\u1ec7n v\u00ec n\u00f3 gi\u00fap n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng. <\/span><span style=\"font-weight: 400;\">AI gi\u00fap cung c\u1ea5p c\u00e1c giao di\u1ec7n ng\u01b0\u1eddi d\u00f9ng \u0111\u01a1n gi\u1ea3n h\u00f3a<\/span><span style=\"font-weight: 400;\"> m\u00e0 kh\u00e1ch h\u00e0ng ng\u00e2n h\u00e0ng c\u00f3 th\u1ec3 \u0111i\u1ec1u h\u01b0\u1edbng d\u1ec5 d\u00e0ng. Kh\u00e1ch h\u00e0ng s\u1ebd c\u00f3 th\u1ec3 truy c\u1eadp c\u00e1c trang h\u1ecd c\u1ea7n m\u1ed9t c\u00e1ch nhanh ch\u00f3ng. Thi\u1ebft k\u1ebf \u0111\u00e1p \u1ee9ng v\u00e0 c\u00e1c chi\u1ebfn thu\u1eadt thi\u1ebft k\u1ebf giao di\u1ec7n ng\u01b0\u1eddi d\u00f9ng th\u00edch \u1ee9ng v\u1edbi thi\u1ebft b\u1ecb m\u00e0 kh\u00e1ch h\u00e0ng \u0111ang s\u1eed d\u1ee5ng t\u1ea1i th\u1eddi \u0111i\u1ec3m \u0111\u00f3 \u0111\u1ec3 d\u1ec5 d\u00e0ng \u0111i\u1ec1u h\u01b0\u1edbng. V\u00ed d\u1ee5, <\/span><span style=\"font-weight: 400;\">m\u00e1y h\u1ecdc n\u00e2ng cao<\/span><span style=\"font-weight: 400;\"> c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 \u0111\u01a1n gi\u1ea3n h\u00f3a qu\u00e1 tr\u00ecnh t\u1ea3i l\u00ean t\u00e0i li\u1ec7u v\u00e0 ph\u00ea duy\u1ec7t \u0111\u01a1n xin vay b\u1eb1ng c\u00e1ch duy\u1ec7t l\u1ea1i ch\u00ednh x\u00e1c th\u00f4ng tin t\u1eeb t\u00e0i li\u1ec7u kh\u00e1ch h\u00e0ng t\u1ea3i l\u00ean t\u1eeb thi\u1ebft b\u1ecb di \u0111\u1ed9ng c\u1ee7a h\u1ecd b\u1eb1ng m\u00e1y \u1ea3nh t\u00edch h\u1ee3p.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Chuy\u1ec3n \u0111\u1ed5i vai tr\u00f2 trong l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng trong ng\u00e0nh ng\u00e2n h\u00e0ng<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Th\u1eadt kh\u00f3 \u0111\u1ec3 nh\u00ecn qua c\u00e1ch \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o v\u00e0o ng\u00e2n h\u00e0ng \u0111\u00e3 l\u00e0m thay \u0111\u1ed5i \u0111\u00e1ng k\u1ec3 m\u00e0 kh\u00f4ng th\u1ec3 kh\u00f4ng th\u1ea3o lu\u1eadn v\u1ec1 t\u00e1c \u0111\u1ed9ng c\u1ee7a n\u00f3 \u0111\u1ed1i v\u1edbi vai tr\u00f2 c\u1ee7a nh\u00e2n vi\u00ean ng\u00e2n h\u00e0ng. C\u00e1c t\u00e1c \u0111\u1ed9ng b\u1ea5t l\u1ee3i c\u1ee7a vi\u1ec7c h\u1ed9i nh\u1eadp AI v\u00e0o x\u00e3 h\u1ed9i hi\u1ec7n \u0111\u1ea1i \u0111\u00e3 t\u1eadp trung v\u00e0o c\u00e1ch n\u00f3 c\u00f3 th\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00f4ng vi\u1ec7c, v\u1edbi nhi\u1ec1u d\u1ef1 \u0111o\u00e1n, bao g\u1ed3m t\u1ef1 \u0111\u1ed9ng h\u00f3a 47% c\u00f4ng vi\u1ec7c c\u1ee7a M\u1ef9 v\u00e0o n\u0103m 2025 , <\/span><span style=\"font-weight: 400;\">850.000 vi\u1ec7c l\u00e0m \u1edf Anh v\u00e0o n\u0103m 2030<\/span><span style=\"font-weight: 400;\"> v\u00e0 g\u1ea7n <\/span><span style=\"font-weight: 400;\">m\u1ed9t n\u1eeda s\u1ed1 ngh\u1ec1 nghi\u1ec7p tr\u00ean to\u00e0n c\u1ea7u v\u00e0o n\u0103m 2055<\/span><span style=\"font-weight: 400;\"> . N\u00f3 \u0111ang \u0111\u01b0\u1ee3c d\u1ecbch chuy\u1ec3n v\u00e0o ng\u00e0nh ng\u00e2n h\u00e0ng v\u1edbi vi\u1ec7c gi\u1edbi thi\u1ec7u chatbot v\u00e0 c\u00e1c giao d\u1ecbch vi\u00ean t\u1ef1 \u0111\u1ed9ng \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 c\u00f3 th\u1ec3 <\/span><span style=\"font-weight: 400;\">gi\u00fap x\u1eed l\u00fd c\u00e1c kho\u1ea3n vay ho\u1eb7c m\u1edf t\u00e0i kho\u1ea3n<\/span><span style=\"font-weight: 400;\"> v\u00e0 tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi nhanh h\u01a1n v\u00e0 r\u1ebb h\u01a1n so v\u1edbi nh\u00e2n vi\u00ean. H\u01a1n n\u1eefa, AI \u0111\u01b0\u1ee3c d\u1ef1 ki\u1ebfn \u200b\u200bs\u1ebd thay th\u1ebf 30 % vi\u1ec7c l\u00e0m trong l\u0129nh v\u1ef1c ng\u00e2n h\u00e0ng trong v\u00f2ng 5 n\u0103m 10 n\u0103m.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" class=\"wp-image-4208 size-full\" src=\"https:\/\/innotech-vn.com\/wp-content\/uploads\/2019\/12\/thay-doi-vai-tro-trong-ngan-hang.jpg\" alt=\"Nh\u00e2n s\u1ef1 trong ng\u00e0nh ng\u00e2n h\u00e0ng c\u00f3 c\u01a1 h\u1ed9i th\u0103ng ti\u1ebfn t\u1ed1t h\u01a1n\" width=\"100%\" srcset=\"https:\/\/innotech-vn.com\/wp-content\/uploads\/2019\/12\/thay-doi-vai-tro-trong-ngan-hang.jpg 1920w, https:\/\/innotech-vn.com\/wp-content\/uploads\/2019\/12\/thay-doi-vai-tro-trong-ngan-hang-300x169.jpg 300w, https:\/\/innotech-vn.com\/wp-content\/uploads\/2019\/12\/thay-doi-vai-tro-trong-ngan-hang-1024x576.jpg 1024w, https:\/\/innotech-vn.com\/wp-content\/uploads\/2019\/12\/thay-doi-vai-tro-trong-ngan-hang-768x432.jpg 768w, https:\/\/innotech-vn.com\/wp-content\/uploads\/2019\/12\/thay-doi-vai-tro-trong-ngan-hang-1536x864.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/> <em>Nh\u00e2n s\u1ef1 trong ng\u00e0nh ng\u00e2n h\u00e0ng c\u00f3 c\u01a1 h\u1ed9i th\u0103ng ti\u1ebfn t\u1ed1t h\u01a1n<\/em><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Tuy nhi\u00ean, AI c\u0169ng cung c\u1ea5p m\u1ed9t c\u01a1 h\u1ed9i cho vi\u1ec7c chuy\u1ec3n \u0111\u1ed5i vai tr\u00f2 trong ng\u00e2n h\u00e0ng. M\u1ed9t <\/span><strong><a href=\"http:\/\/www.mckinsey.com\/business-functions\/digital-mckinsey\/our-insights\/where-machines-could-replace-humans-and-where-they-cant-yet\">b\u00e1o c\u00e1o c\u1ee7a McKinsey<\/a><\/strong><span style=\"font-weight: 400;\"> ghi nh\u1eadn ti\u1ec1m n\u0103ng cho vi\u1ec7c t\u1ef1 \u0111\u1ed9ng h\u00f3a vai tr\u00f2 v\u00e0 nhi\u1ec7m v\u1ee5 \u0111\u00f2i h\u1ecfi ph\u1ea3i c\u00f3 ki\u1ebfn th\u1ee9c v\u00e0 s\u1ef1 s\u00e1ng t\u1ea1o (v\u00ed d\u1ee5 nh\u01b0 qu\u1ea3n l\u00fd, quy ho\u1ea1ch, ph\u00e1t tri\u1ec3n con ng\u01b0\u1eddi v\u00e0 ra quy\u1ebft \u0111\u1ecbnh) l\u00e0 th\u1ea5p h\u01a1n so v\u1edbi kh\u1ea3 n\u0103ng t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00f4ng vi\u1ec7c m\u00e0 \u0111\u00f2i h\u1ecfi ph\u1ea3i x\u1eed l\u00fd v\u00e0 thu th\u1eadp d\u1eef li\u1ec7u, ch\u1eb3ng h\u1ea1n nh\u01b0 x\u00e1c minh t\u00e0i ch\u00ednh d\u1eef li\u1ec7u. \u0110i\u1ec1u \u0111\u00f3 c\u00f3 ngh\u0129a l\u00e0 m\u1ed9t l\u0129nh v\u1ef1c c\u01a1 h\u1ed9i n\u1eb1m trong vi\u1ec7c chu\u1ea9n b\u1ecb c\u00e1c giao d\u1ecbch vi\u00ean ng\u00e2n h\u00e0ng c\u1ee7a b\u1ea1n v\u00e0 c\u00e1c nh\u00e2n vi\u00ean kh\u00e1c c\u00f3 c\u00f4ng vi\u1ec7c c\u00f3 ti\u1ec1m n\u0103ng cao h\u01a1n \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u1ef1 \u0111\u1ed9ng h\u00f3a cho c\u00e1c vai tr\u00f2 d\u1ef1a tr\u00ean tri th\u1ee9c. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n th\u00f4ng qua \u0111\u00e0o t\u1ea1o, c\u1ed1 v\u1ea5n, c\u01a1 h\u1ed9i l\u00e3nh \u0111\u1ea1o v\u00e0 c\u01a1 h\u1ed9i n\u1ed9i b\u1ed9.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Chu\u1ea9n b\u1ecb g\u00ec cho s\u1ef1 ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng c\u1ee7a AI?<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">S\u1ef1 ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng c\u1ee7a AI, \u0111\u1eb7c bi\u1ec7t l\u00e0 \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 nh\u00e2n t\u1ea1o v\u00e0o ng\u00e2n h\u00e0ng ch\u1eafc ch\u1eafn s\u1ebd c\u00f3 t\u00e1c \u0111\u1ed9ng \u0111\u00e1ng k\u1ec3. T\u1eeb RPA \u0111\u1ebfn chatbot, AI s\u1ebd thay \u0111\u1ed5i c\u00e1ch kh\u00e1ch h\u00e0ng t\u01b0\u01a1ng t\u00e1c v\u00e0 c\u00e1ch c\u00e1c ng\u00e2n h\u00e0ng s\u1ebd ti\u1ebfn h\u00e0nh kinh doanh. \u0110\u1ea7u t\u01b0 v\u00e0o AI s\u1ebd r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 khi\u1ebfn doanh nghi\u1ec7p ng\u00e2n h\u00e0ng c\u1ee7a b\u1ea1n kh\u00e1c bi\u1ec7t v\u1edbi c\u00e1c \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh. \u0110i\u1ec1u quan tr\u1ecdng n\u1eefa l\u00e0 chu\u1ea9n b\u1ecb cho nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n nh\u1eefng thay \u0111\u1ed5i n\u00e0y b\u1eb1ng c\u00e1ch mang \u0111\u1ebfn cho h\u1ecd c\u01a1 h\u1ed9i ngh\u1ec1 nghi\u1ec7p v\u00e0 \u0111\u00e0o t\u1ea1o gi\u00fap h\u1ecd ph\u00e1t tri\u1ec3n c\u00e1c k\u1ef9 n\u0103ng v\u00e0 ki\u1ebfn \u200b\u200bth\u1ee9c c\u1ea7n thi\u1ebft \u0111\u1ec3 chuy\u1ec3n sang vai tr\u00f2 th\u00fac \u0111\u1ea9y AI.<\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/innotech-vn.com\/vie\/\"><b>Innotech Vietnam<\/b><\/a><span style=\"font-weight: 400;\"> lu\u00f4n n\u1ed7 l\u1ef1c \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5, gi\u1ea3i ph\u00e1p ch\u1ea5t l\u01b0\u1ee3ng nh\u1ea5t. V\u00ec v\u1eady ch\u00fang t\u00f4i \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 tin t\u01b0\u1edfng t\u1eeb c\u00e1c c\u00f4ng ty l\u1edbn nh\u01b0 ACB, Tyme Bank, Unifimoney, Manulife, Commonwealth Bank,\u2026 \u1ee9ng d\u1ee5ng gi\u1ea3i ph\u00e1p do Innotech Vietnam cung c\u1ea5p.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">N\u1ebfu b\u1ea1n \u0111ang t\u00ecm ki\u1ebfm m\u1ed9t c\u00f4ng ty Fintech Outsourcing \u0111\u1ec3 cung c\u1ea5p gi\u1ea3i ph\u00e1p cho c\u00f4ng ty c\u1ee7a b\u1ea1n. Li\u00ean h\u1ec7 v\u1edbi c\u00e1c chuy\u00ean gia t\u1ea1i Innotech Vietnam \u0111\u1ec3 \u0111\u01b0\u1ee3c gi\u1ea3i \u0111\u00e1p m\u1ecdi th\u1eafc m\u1eafc v\u1ec1 <\/span><a href=\"https:\/\/innotech-vn.com\/vie\/software-development\/banking-and-financial-services\/\"><b>Fintech software Outsourcing<\/b><\/a><span style=\"font-weight: 400;\">!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Email: <\/span><a href=\"mailto:info@innotech-vn.com\"><span style=\"font-weight: 400;\">info@innotech-vn.com<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<h2>Share your information<\/h2>\n<p>&nbsp;<\/p>\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;\t\t\t\t\t&lt;script&gt;\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\t\t\t\t\t\twindow.hsFormsOnReady.push(()=&gt;{\t\t\t\t\t\t\thbspt.forms.create({\t\t\t\t\t\t\t\tportalId: 6619918,\t\t\t\t\t\t\t\tformId: &quot;b4a8f47d-4168-452e-bb6a-9012b6fd35b9&quot;,\t\t\t\t\t\t\t\ttarget: &quot;#hbspt-form-1743595487000-5669744232&quot;,\t\t\t\t\t\t\t\tregion: &quot;na1&quot;,\t\t\t\t\t\t\t\t\t\t\t\t\t\t})});\t\t\t\t\t&lt;\/script&gt;\t\t\t\t\t&lt;div class=&quot;hbspt-form&quot; id=&quot;hbspt-form-1743595487000-5669744232&quot;&gt;&lt;\/div&gt;&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:4995,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:[null,2,16776960],&quot;10&quot;:2,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Arial&quot;}\">\n\t\t\t\t\t<script>\n\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\tportalId: 6619918,\n\t\t\t\t\t\t\t\tformId: \"b4a8f47d-4168-452e-bb6a-9012b6fd35b9\",\n\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1743595487000-1505673938\",\n\t\t\t\t\t\t\t\tregion: \"na1\",\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t})});\n\t\t\t\t\t<\/script>\n\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1743595487000-1505673938\"><\/div><\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>V\u1edbi s\u1ef1 ti\u1ebfn b\u1ed9 v\u1ec1 c\u00f4ng ngh\u1ec7, \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o v\u00e0o ng\u00e2n h\u00e0ng \u0111ang t\u1ea1o ra nhi\u1ec1u s\u1ef1 thay \u0111\u1ed5i \u0111\u00e1ng k\u1ec3. &nbsp; Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o l\u00e0 g\u00ec?\u00a0 &nbsp; Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) l\u00e0 c\u00f4ng ngh\u1ec7 m\u00f4 ph\u1ecfng qu\u00e1 tr\u00ecnh suy ngh\u0129, h\u1ecdc t\u1eadp c\u1ee7a con ng\u01b0\u1eddi cho m\u00e1y m\u00f3c [&hellip;]<\/p>","protected":false},"author":7,"featured_media":4204,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[1,190],"tags":[],"yst_prominent_words":[684,643,690,679,78,563,691,680,692,687,681,677,685,688,683,682,700,686,689,678],"publishpress_future_action":{"enabled":false,"date":"2025-04-09 19:04:47","action":"draft","terms":[],"taxonomy":"category"},"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/innotech-vn.com\/vie\/wp-json\/wp\/v2\/posts\/4193"}],"collection":[{"href":"https:\/\/innotech-vn.com\/vie\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/innotech-vn.com\/vie\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/innotech-vn.com\/vie\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/innotech-vn.com\/vie\/wp-json\/wp\/v2\/comments?post=4193"}],"version-history":[{"count":1,"href":"https:\/\/innotech-vn.com\/vie\/wp-json\/wp\/v2\/posts\/4193\/revisions"}],"predecessor-version":[{"id":8767,"href":"https:\/\/innotech-vn.com\/vie\/wp-json\/wp\/v2\/posts\/4193\/revisions\/8767"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/innotech-vn.com\/vie\/wp-json\/wp\/v2\/media\/4204"}],"wp:attachment":[{"href":"https:\/\/innotech-vn.com\/vie\/wp-json\/wp\/v2\/media?parent=4193"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/innotech-vn.com\/vie\/wp-json\/wp\/v2\/categories?post=4193"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/innotech-vn.com\/vie\/wp-json\/wp\/v2\/tags?post=4193"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/innotech-vn.com\/vie\/wp-json\/wp\/v2\/yst_prominent_words?post=4193"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}