{"id":4511,"date":"2020-01-13T03:03:48","date_gmt":"2020-01-13T03:03:48","guid":{"rendered":"https:\/\/innotech-vn.com\/?p=4511"},"modified":"2020-03-23T09:04:48","modified_gmt":"2020-03-23T09:04:48","slug":"bang-cach-nao-chatbot-mang-lai-loi-ich-cho-nhung-cong-ty-fintech","status":"publish","type":"post","link":"https:\/\/innotech-vn.com\/vie\/bang-cach-nao-chatbot-mang-lai-loi-ich-cho-nhung-cong-ty-fintech\/","title":{"rendered":"Nh\u1eefng L\u1ee3i \u00edch m\u00e0 Chatbot Mang L\u1ea1i Cho C\u00f4ng Ty FinTech"},"content":{"rendered":"

S\u1eed d\u1ee5ng chatbot v\u00e0 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o cho ph\u00e9p c\u00e1c c\u00f4ng ty fintech c\u00f3 th\u1ec3 cung c\u1ea5p\u00a0 gi\u00e1 tr\u1ecb tr\u1ea3i nghi\u1ec7m gia t\u0103ng kh\u00e1c bi\u1ec7t \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd.<\/span><\/p>\n

C\u00e1c t\u1ed5 ch\u1ee9c t\u00e0i ch\u00ednh v\u00e0 ng\u00e2n h\u00e0ng truy\u1ec1n th\u1ed1ng g\u1ea7n \u0111\u00e2y \u0111\u00e3 c\u00f3 nh\u1eefng c\u1ea3i ti\u1ebfn v\u1ec1 c\u00f4ng ngh\u1ec7 khi c\u00f3 s\u1ef1 gia nh\u1eadp c\u1ee7a nh\u1eefng c\u00f4ng ty fintech<\/strong><\/a>. \u0110\u1ed1i v\u1edbi nhi\u1ec1u c\u00f4ng ty fintech, m\u1ed9t con \u0111\u01b0\u1eddng quan tr\u1ecdng \u0111\u1ec3 ph\u00e1 v\u1ee1 th\u1ecb tr\u01b0\u1eddng d\u1ecbch v\u1ee5 t\u00e0i ch\u00ednh, ng\u00e2n h\u00e0ng truy\u1ec1n th\u1ed1ng l\u00e0 \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u cho k\u1ef9 thu\u1eadt s\u1ed1 v\u00e0 thi\u1ebft b\u1ecb di \u0111\u1ed9ng.\u00a0C\u00e1c ng\u00e2n h\u00e0ng nh\u01b0 Revolut \u1edf Anh, \u0111\u00e3 x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c t\u0103ng t\u01b0\u1edfng t\u1ed1i \u01b0u h\u00f3a v\u1ec1 chi ph\u00ed, cung c\u1ea5p tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng, thu\u1eadn ti\u1ec7n b\u1eb1ng c\u00e1ch cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng m\u1edf t\u00e0i kho\u1ea3n trong\u00a060 gi\u00e2y\u00a0b\u1eb1ng \u0111i\u1ec7n tho\u1ea1i th\u00f4ng minh. V\u00e0 cu\u1ed1i c\u00f9ng, nh\u01b0ng kh\u00f4ng k\u00e9m ph\u1ea7n quan tr\u1ecdng r\u1eb1ng h\u1ecd l\u00e0m \u0111i\u1ec1u \u0111\u00f3 \u1edf n\u01a1i kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd mu\u1ed1n: trong ch\u00ednh chi\u1ebfc \u0111i\u1ec7n tho\u1ea1i th\u00f4ng minh c\u1ee7a h\u1ecd.\u00a0<\/span><\/p>\n

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\"\u0110i\u1ec7n \u0110i\u1ec7n tho\u1ea1i th\u00f4ng minh l\u00e0 m\u1ed9t v\u1eadt d\u1ee5ng kh\u00f4ng th\u1ec3 thi\u1ebfu h\u1eb1ng ng\u00e0y trong cu\u1ed9c s\u1ed1ng hi\u1ec7n \u0111\u1ea1i<\/em><\/p>\n

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Khi ng\u01b0\u1eddi ti\u00eau d\u00f9ng ng\u00e0y c\u00e0ng y\u00eau c\u1ea7u nhi\u1ec1u h\u01a1n v\u1ec1 ti\u1ec7n \u00edch v\u00e0 d\u1ecbch v\u1ee5 t\u1ee9c th\u1eddi. C\u00e1c t\u1ed5 ch\u1ee9c t\u00e0i ch\u00ednh truy\u1ec1n th\u1ed1ng, nh\u01b0 Bank of America hay Royal Bank of Canada, v\u00e0 neobanks nh\u01b0 Chimes hay Revolut, \u0111\u00e3 tri\u1ec3n khai c\u00e1c chatbot tr\u00ean \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng v\u00e0 \u0111ang khai th\u00e1c ti\u1ec1m n\u0103ng c\u1ee7a c\u00f4ng ngh\u1ec7 AI \u0111\u00e0m tho\u1ea1i.\u00a0C\u0169ng l\u01b0u \u00fd r\u1eb1ng chatbot v\u00e0 d\u1ecbch v\u1ee5 t\u1ef1 \u0111\u1ed9ng \u0111\u00e3 nhi\u1ec1u l\u1ea7n mang l\u1ea1i k\u1ebft qu\u1ea3 kh\u00f4ng nh\u01b0 mong \u0111\u1ee3i v\u00e0 l\u00e0m gi\u1ea3m tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng.\u00a0Ng\u01b0\u1eddi ta ph\u1ea3i t\u00ednh \u0111\u1ebfn vi\u1ec7c c\u00f4ng ngh\u1ec7 n\u00e0y v\u1eabn \u0111ang trong giai \u0111o\u1ea1n \u0111\u1ea7u c\u1ee7a tri\u1ec3n khai v\u00e0 c\u00e1c c\u1ea3i ti\u1ebfn \u0111ang \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p, \u0111\u1eb7c bi\u1ec7t l\u00e0 \u1edf c\u1ea5p \u0111\u1ed9 giao di\u1ec7n ng\u01b0\u1eddi d\u00f9ng v\u00e0 thi\u1ebft k\u1ebf h\u1ed9i tho\u1ea1i.\u00a0Tuy nhi\u00ean, chatbot v\u00e0 n\u1ec1n t\u1ea3ng t\u1ef1 \u0111\u1ed9ng h\u00f3a g\u1ea7n \u0111\u00e2y \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c nhi\u1ec1u ti\u1ebfn b\u1ed9 l\u1edbn.\u00a0Theo b\u00e1o c\u00e1o c\u1ee7a SAP, ch\u1ec9 19% trong s\u1ed1 c\u00e1c ng\u00e2n h\u00e0ng hi\u1ec7n \u0111ang s\u1eed d\u1ee5ng chatbot, 95% tin r\u1eb1ng ng\u00e2n h\u00e0ng s\u1ebd s\u1eed d\u1ee5ng ch\u00fang nhi\u1ec1u h\u01a1n trong t\u01b0\u01a1ng lai.\u00a0<\/span><\/p>\n

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C\u00f3 3 y\u1ebfu t\u1ed1 \u0111ang di\u1ec5n ra s\u1ebd \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn vi\u1ec7c quy\u1ebft \u0111\u1ecbnh s\u1eed d\u1ee5ng chatbot trong c\u00e1c c\u00f4ng ty Fintech<\/strong><\/a>:\u00a0<\/span><\/p>\n

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  1. Y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng r\u1ea5t gi\u1ed1ng nhau\u00a0<\/b>: Trong c\u00e1c t\u00ecnh hu\u1ed1ng h\u1ed7 tr\u1ee3 ho\u1eb7c m\u00f4i tr\u01b0\u1eddng b\u00e1n h\u00e0ng, kh\u00e1ch h\u00e0ng th\u01b0\u1eddng h\u1ecfi nh\u1eefng c\u00e2u h\u1ecfi t\u01b0\u01a1ng t\u1ef1 l\u1eb7p \u0111i l\u1eb7p l\u1ea1i.\u00a0M\u1eabu n\u00e0y r\u00f5 r\u00e0ng b\u1eb1ng c\u00e1ch ch\u1ec9 c\u1ea7n nh\u1eadp m\u1ed9t truy v\u1ea5n trong Google: t\u00ednh n\u0103ng \u0111\u1ec1 xu\u1ea5t s\u1ebd \u0111\u1ec1 xu\u1ea5t c\u00e1c truy v\u1ea5n t\u01b0\u01a1ng t\u1ef1 \u0111\u01b0\u1ee3c nh\u1eadp b\u1edfi nh\u1eefng ng\u01b0\u1eddi tr\u01b0\u1edbc b\u1ea1n.\u00a0V\u1edbi hi\u1ec7u \u1ee9ng pareto c\u1ee7a Google, c\u00f3 th\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e2u tr\u1ea3 l\u1eddi cho m\u1ed9t s\u1ed1 \u00edt y\u00eau c\u1ea7u \u0111\u01a1n gi\u1ea3n.\u00a0V\u00ed d\u1ee5 v\u1ec1 t\u00ecnh hu\u1ed1ng h\u1ed7 tr\u1ee3 l\u00e0 \u0111\u1eb7t l\u1ea1i m\u1eadt kh\u1ea9u ho\u1eb7c g\u1eb7p s\u1ef1 c\u1ed1 khi k\u1ebft n\u1ed1i wifi, trong nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p l\u00e0 c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p nh\u1ea5t.<\/span><\/li>\n
  2. D\u1ecbch v\u1ee5 24\/7<\/b>: N\u1ebfu d\u1ecbch v\u1ee5 24\/7 l\u00e0 mong mu\u1ed1n ng\u00e0y c\u00e0ng t\u0103ng c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng, th\u00ec n\u00f3 th\u1eadm ch\u00ed c\u00f2n h\u01a1n th\u1ebf. Hi\u1ec7n nay, m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u mang theo \u0111i\u1ec7n tho\u1ea1i th\u00f4ng minh c\u1ea3 ng\u00e0y v\u00e0 truy c\u1eadp c\u00e1c \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng c\u1ee7a h\u1ecd b\u1ea5t c\u1ee9 l\u00fac n\u00e0o.\u00a0C\u00e1c c\u00f4ng ty Fintech \u0111\u00e3 hi\u1ec3u r\u00f5 \u0111i\u1ec1u n\u00e0y v\u00e0 \u0111\u00e3 thi\u1ebft k\u1ebf c\u00e1c d\u1ecbch v\u1ee5 c\u1ee7a h\u1ecd d\u1ef1a tr\u00ean khu\u00f4n kh\u1ed5 thu h\u00fat kh\u00e1ch h\u00e0ng 24\/7.\u00a0Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng t\u01b0\u01a1ng t\u00e1c v\u1edbi nh\u1eefng ng\u01b0\u1eddi cung c\u1ea5p d\u1ecbch v\u1ee5 cho m\u00ecnh th\u00f4ng qua chatbot hay c\u00f4ng ngh\u1ec7 AI \u0111\u00e0m tho\u1ea1i, m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c 24\/7.<\/span><\/li>\n
  3. T\u1ef1 \u0111\u1ed9ng h\u00f3a l\u00e0 m\u1ed9t \u0111\u1ec1 xu\u1ea5t ti\u1ebft ki\u1ec7m chi ph\u00ed<\/b>: Theo <\/span>b\u00e1o c\u00e1o c\u1ee7a Juniper<\/span><\/a>, v\u00e0o n\u0103m 2022 chatbot s\u1ebd ch\u1ecbu tr\u00e1ch nhi\u1ec7m ti\u1ebft ki\u1ec7m h\u01a1n 8 t\u1ef7 \u0111\u00f4 la cho c\u00e1c doanh nghi\u1ec7p, \u0111\u1eb7c bi\u1ec7t l\u00e0 \u1edf ho\u1ea1t \u0111\u1ed9ng ch\u00ednh l\u00e0 h\u1ed7 tr\u1ee3.\u00a0Ch\u00ednh x\u00e1c h\u01a1n, ch\u00fang t\u00f4i \u0111\u00e3 ph\u00e1t hi\u1ec7n ra r\u1eb1ng c\u00e1c c\u00f4ng ty c\u00f3 th\u1ec3 c\u1eaft gi\u1ea3m th\u1eddi gian x\u1eed l\u00fd b\u1eb1ng c\u00e1ch th\u1ef1c hi\u1ec7n m\u1ed9t k\u1ecbch b\u1ea3n chatbot s\u1ebd s\u01a1 tuy\u1ec3n c\u00e1c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, sau khi ho\u00e0n th\u00e0nh, s\u1ebd chuy\u1ec3n c\u00e1c y\u00eau c\u1ea7u \u0111\u1ebfn c\u00e1c con ng\u01b0\u1eddi x\u1eed l\u00fd.\u00a0\u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 vi\u1ec7c c\u1eaft gi\u1ea3m chi ph\u00ed v\u00e0 mang l\u1ea1i tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n cho ng\u01b0\u1eddi d\u00f9ng.<\/span><\/li>\n<\/ol>\n

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    Ng\u00f2ai ra, ta th\u1ea5y thu h\u00fat kh\u00e1ch h\u00e0ng l\u00e0 \u0111\u1ed9ng l\u1ef1c s\u1ed1ng cho ho\u1ea1t \u0111\u1ed9ng kinh doanh v\u00e0 th\u1eadt kh\u00f4ng d\u1ec5 d\u00e0ng \u0111\u1ec3 th\u1ef1c hi\u1ec7n. Fintech c\u00f3 th\u1ec3 \u0111\u01b0a kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n nh\u1eadn bi\u1ebft, t\u00f2 m\u00f2 v\u00e0 ho\u00e0n to\u00e0n quan t\u00e2m \u0111\u1ebfn d\u1ecbch v\u1ee5 m\u00e0 c\u00f4ng ty cung c\u1ea5p. \u0110\u00f3 ch\u00ednh l\u00e0 th\u00f4ng qua chatbot, doanh nghi\u1ec7p c\u00f3 th\u1ec3 thu th\u1eadp d\u1eef li\u1ec7u v\u1ec1 h\u00e0nh vi c\u1ee7a ng\u01b0\u1eddi d\u00f9ng, t\u1eeb \u0111\u00f3 gi\u00fap b\u1ea1n t\u1eadp trung v\u00e0o \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau v\u00e0 t\u1ea1o ra c\u00e1c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng trong t\u01b0\u01a1ng lai.<\/span><\/p>\n

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    \"Chatbot Chatbot l\u00e0 c\u00f4ng c\u1ee5 \u0111\u1eafc l\u1ef1c trong vi\u1ec7c thu th\u1eadp d\u1eef li\u1ec7u v\u1ec1 h\u00e0nh vi kh\u00e1ch h\u00e0ng c\u1ee7a ng\u01b0\u1eddi d\u00f9ng<\/em><\/p>\n

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    Vi\u1ec7c tri\u1ec3n khai AI<\/strong><\/a> gi\u00fap ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 ngu\u1ed3n l\u1ef1c c\u1ee7a c\u00f4ng ty, \u0111\u1ed3ng th\u1eddi chuy\u1ec3n \u0111\u1ed5i kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng th\u00e0nh doanh thu.\u00a0Paul Firkins, Gi\u00e1m \u0111\u1ed1c ph\u00e1t tri\u1ec3n c\u1ee7a\u00a0Hood Group\u00a0\u1ee7ng h\u1ed9 chatbot \/ fintech.<\/span><\/p>\n

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    \u201cPh\u00e1t tri\u1ec3n d\u1eef li\u1ec7u v\u00e0 AI gi\u00fap c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3, nh\u01b0 t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh \u0111\u1ecbnh gi\u00e1 v\u00e0 gi\u1ea3m c\u00e1c nhi\u1ec7m v\u1ee5 qu\u1ea3n tr\u1ecb vi\u00ean.\u00a0C\u00e1c nh\u00f3m c\u1ee7a ch\u00fang t\u00f4i \u0111ang tin t\u01b0\u1edfng v\u00e0o c\u00e1c d\u1eef li\u1ec7u v\u00e0 th\u1eed nghi\u1ec7m \u0111\u1ed5i m\u1edbi \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh v\u00e0 \u0111\u1ec1 xu\u1ea5t m\u00e0 tr\u01b0\u1edbc \u0111\u00e2y h\u1ecd c\u00f3 th\u1ec3 d\u1ef1a v\u00e0o ki\u1ebfn \u200b\u200bth\u1ee9c c\u1ee7a m\u1ed9t c\u00e1 nh\u00e2n ho\u1eb7c quy tr\u00ecnh c\u1ee5 th\u1ec3.\u201d<\/span><\/i><\/p>\n

    \u00a0<\/span><\/p>\n

    C\u00e1c c\u01a1 s\u1edf fintech \u0111\u00e3 ch\u1ecdn AI (chatbot) \u0111\u1ec3 c\u00f3 c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n v\u00e0 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.\u00a0Chatbots ghi l\u1ea1i d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng l\u00e0 nh\u1eefng c\u00e2u h\u1ecfi kh\u00e1ch h\u00e0ng \u0111ang h\u1ecfi v\u00e0 nh\u1eefng g\u00ec h\u1ecd c\u1ea7n.\u00a0V\u1edbi th\u00f4ng tin n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 \u0111i\u1ec1u ch\u1ec9nh d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh cho ph\u00f9 h\u1ee3p. T\u1eeb \u0111\u00f3, cung c\u1ea5p tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng nh\u1ea5t qu\u00e1n b\u1ea1n m\u00e0 kh\u00f4ng l\u00e0m gi\u1ea3m ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 ti\u1ebft ki\u1ec7m chi ph\u00ed.<\/span><\/p>\n

    Ngu\u1ed3n d\u1ecbch t\u1eeb https:\/\/clustaar.com\/<\/span><\/i><\/p>\n


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    Innotech Vietnam<\/b><\/a> lu\u00f4n n\u1ed7 l\u1ef1c \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5, gi\u1ea3i ph\u00e1p ch\u1ea5t l\u01b0\u1ee3ng nh\u1ea5t. V\u00ec v\u1eady ch\u00fang t\u00f4i \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 tin t\u01b0\u1edfng t\u1eeb c\u00e1c c\u00f4ng ty l\u1edbn nh\u01b0 ACB, Tyme Bank, Unifimoney, Manulife, Commonwealth Bank,\u2026 \u1ee9ng d\u1ee5ng gi\u1ea3i ph\u00e1p do Innotech Vietnam cung c\u1ea5p.\u00a0<\/span><\/p>\n

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    N\u1ebfu b\u1ea1n \u0111ang t\u00ecm ki\u1ebfm m\u1ed9t c\u00f4ng ty Fintech Outsourcing \u0111\u1ec3 cung c\u1ea5p gi\u1ea3i ph\u00e1p cho c\u00f4ng ty c\u1ee7a b\u1ea1n. Li\u00ean h\u1ec7 v\u1edbi c\u00e1c chuy\u00ean gia t\u1ea1i Innotech Vietnam \u0111\u1ec3 \u0111\u01b0\u1ee3c gi\u1ea3i \u0111\u00e1p m\u1ecdi th\u1eafc m\u1eafc v\u1ec1 <\/span>Fintech software Outsourcing<\/b><\/a>!<\/span><\/p>\n

    Email: <\/span>info@innotech-vn.com<\/span><\/a><\/p>\n

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    Share your information<\/h2>\n

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