{"id":4511,"date":"2020-01-13T03:03:48","date_gmt":"2020-01-13T03:03:48","guid":{"rendered":"https:\/\/innotech-vn.com\/?p=4511"},"modified":"2020-03-23T09:04:48","modified_gmt":"2020-03-23T09:04:48","slug":"bang-cach-nao-chatbot-mang-lai-loi-ich-cho-nhung-cong-ty-fintech","status":"publish","type":"post","link":"https:\/\/innotech-vn.com\/vie\/bang-cach-nao-chatbot-mang-lai-loi-ich-cho-nhung-cong-ty-fintech\/","title":{"rendered":"Nh\u1eefng L\u1ee3i \u00edch m\u00e0 Chatbot Mang L\u1ea1i Cho C\u00f4ng Ty FinTech"},"content":{"rendered":"
S\u1eed d\u1ee5ng chatbot v\u00e0 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o cho ph\u00e9p c\u00e1c c\u00f4ng ty fintech c\u00f3 th\u1ec3 cung c\u1ea5p\u00a0 gi\u00e1 tr\u1ecb tr\u1ea3i nghi\u1ec7m gia t\u0103ng kh\u00e1c bi\u1ec7t \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd.<\/span><\/p>\n C\u00e1c t\u1ed5 ch\u1ee9c t\u00e0i ch\u00ednh v\u00e0 ng\u00e2n h\u00e0ng truy\u1ec1n th\u1ed1ng g\u1ea7n \u0111\u00e2y \u0111\u00e3 c\u00f3 nh\u1eefng c\u1ea3i ti\u1ebfn v\u1ec1 c\u00f4ng ngh\u1ec7 khi c\u00f3 s\u1ef1 gia nh\u1eadp c\u1ee7a nh\u1eefng c\u00f4ng ty fintech<\/strong><\/a>. \u0110\u1ed1i v\u1edbi nhi\u1ec1u c\u00f4ng ty fintech, m\u1ed9t con \u0111\u01b0\u1eddng quan tr\u1ecdng \u0111\u1ec3 ph\u00e1 v\u1ee1 th\u1ecb tr\u01b0\u1eddng d\u1ecbch v\u1ee5 t\u00e0i ch\u00ednh, ng\u00e2n h\u00e0ng truy\u1ec1n th\u1ed1ng l\u00e0 \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u cho k\u1ef9 thu\u1eadt s\u1ed1 v\u00e0 thi\u1ebft b\u1ecb di \u0111\u1ed9ng.\u00a0C\u00e1c ng\u00e2n h\u00e0ng nh\u01b0 Revolut \u1edf Anh, \u0111\u00e3 x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c t\u0103ng t\u01b0\u1edfng t\u1ed1i \u01b0u h\u00f3a v\u1ec1 chi ph\u00ed, cung c\u1ea5p tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng, thu\u1eadn ti\u1ec7n b\u1eb1ng c\u00e1ch cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng m\u1edf t\u00e0i kho\u1ea3n trong\u00a060 gi\u00e2y\u00a0b\u1eb1ng \u0111i\u1ec7n tho\u1ea1i th\u00f4ng minh. V\u00e0 cu\u1ed1i c\u00f9ng, nh\u01b0ng kh\u00f4ng k\u00e9m ph\u1ea7n quan tr\u1ecdng r\u1eb1ng h\u1ecd l\u00e0m \u0111i\u1ec1u \u0111\u00f3 \u1edf n\u01a1i kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd mu\u1ed1n: trong ch\u00ednh chi\u1ebfc \u0111i\u1ec7n tho\u1ea1i th\u00f4ng minh c\u1ee7a h\u1ecd.\u00a0<\/span><\/p>\n <\/p>\n <\/p>\n Khi ng\u01b0\u1eddi ti\u00eau d\u00f9ng ng\u00e0y c\u00e0ng y\u00eau c\u1ea7u nhi\u1ec1u h\u01a1n v\u1ec1 ti\u1ec7n \u00edch v\u00e0 d\u1ecbch v\u1ee5 t\u1ee9c th\u1eddi. C\u00e1c t\u1ed5 ch\u1ee9c t\u00e0i ch\u00ednh truy\u1ec1n th\u1ed1ng, nh\u01b0 Bank of America hay Royal Bank of Canada, v\u00e0 neobanks nh\u01b0 Chimes hay Revolut, \u0111\u00e3 tri\u1ec3n khai c\u00e1c chatbot tr\u00ean \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng v\u00e0 \u0111ang khai th\u00e1c ti\u1ec1m n\u0103ng c\u1ee7a c\u00f4ng ngh\u1ec7 AI \u0111\u00e0m tho\u1ea1i.\u00a0C\u0169ng l\u01b0u \u00fd r\u1eb1ng chatbot v\u00e0 d\u1ecbch v\u1ee5 t\u1ef1 \u0111\u1ed9ng \u0111\u00e3 nhi\u1ec1u l\u1ea7n mang l\u1ea1i k\u1ebft qu\u1ea3 kh\u00f4ng nh\u01b0 mong \u0111\u1ee3i v\u00e0 l\u00e0m gi\u1ea3m tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng.\u00a0Ng\u01b0\u1eddi ta ph\u1ea3i t\u00ednh \u0111\u1ebfn vi\u1ec7c c\u00f4ng ngh\u1ec7 n\u00e0y v\u1eabn \u0111ang trong giai \u0111o\u1ea1n \u0111\u1ea7u c\u1ee7a tri\u1ec3n khai v\u00e0 c\u00e1c c\u1ea3i ti\u1ebfn \u0111ang \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p, \u0111\u1eb7c bi\u1ec7t l\u00e0 \u1edf c\u1ea5p \u0111\u1ed9 giao di\u1ec7n ng\u01b0\u1eddi d\u00f9ng v\u00e0 thi\u1ebft k\u1ebf h\u1ed9i tho\u1ea1i.\u00a0Tuy nhi\u00ean, chatbot v\u00e0 n\u1ec1n t\u1ea3ng t\u1ef1 \u0111\u1ed9ng h\u00f3a g\u1ea7n \u0111\u00e2y \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c nhi\u1ec1u ti\u1ebfn b\u1ed9 l\u1edbn.\u00a0Theo b\u00e1o c\u00e1o c\u1ee7a SAP, ch\u1ec9 19% trong s\u1ed1 c\u00e1c ng\u00e2n h\u00e0ng hi\u1ec7n \u0111ang s\u1eed d\u1ee5ng chatbot, 95% tin r\u1eb1ng ng\u00e2n h\u00e0ng s\u1ebd s\u1eed d\u1ee5ng ch\u00fang nhi\u1ec1u h\u01a1n trong t\u01b0\u01a1ng lai.\u00a0<\/span><\/p>\n <\/p>\n C\u00f3 3 y\u1ebfu t\u1ed1 \u0111ang di\u1ec5n ra s\u1ebd \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn vi\u1ec7c quy\u1ebft \u0111\u1ecbnh s\u1eed d\u1ee5ng chatbot trong c\u00e1c c\u00f4ng ty Fintech<\/strong><\/a>:\u00a0<\/span><\/p>\n <\/p>\n <\/p>\n Ng\u00f2ai ra, ta th\u1ea5y thu h\u00fat kh\u00e1ch h\u00e0ng l\u00e0 \u0111\u1ed9ng l\u1ef1c s\u1ed1ng cho ho\u1ea1t \u0111\u1ed9ng kinh doanh v\u00e0 th\u1eadt kh\u00f4ng d\u1ec5 d\u00e0ng \u0111\u1ec3 th\u1ef1c hi\u1ec7n. Fintech c\u00f3 th\u1ec3 \u0111\u01b0a kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n nh\u1eadn bi\u1ebft, t\u00f2 m\u00f2 v\u00e0 ho\u00e0n to\u00e0n quan t\u00e2m \u0111\u1ebfn d\u1ecbch v\u1ee5 m\u00e0 c\u00f4ng ty cung c\u1ea5p. \u0110\u00f3 ch\u00ednh l\u00e0 th\u00f4ng qua chatbot, doanh nghi\u1ec7p c\u00f3 th\u1ec3 thu th\u1eadp d\u1eef li\u1ec7u v\u1ec1 h\u00e0nh vi c\u1ee7a ng\u01b0\u1eddi d\u00f9ng, t\u1eeb \u0111\u00f3 gi\u00fap b\u1ea1n t\u1eadp trung v\u00e0o \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau v\u00e0 t\u1ea1o ra c\u00e1c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng trong t\u01b0\u01a1ng lai.<\/span><\/p>\n <\/p>\n <\/p>\n Vi\u1ec7c tri\u1ec3n khai AI<\/strong><\/a> gi\u00fap ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 ngu\u1ed3n l\u1ef1c c\u1ee7a c\u00f4ng ty, \u0111\u1ed3ng th\u1eddi chuy\u1ec3n \u0111\u1ed5i kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng th\u00e0nh doanh thu.\u00a0Paul Firkins, Gi\u00e1m \u0111\u1ed1c ph\u00e1t tri\u1ec3n c\u1ee7a\u00a0Hood Group\u00a0\u1ee7ng h\u1ed9 chatbot \/ fintech.<\/span><\/p>\n <\/p>\n \u201cPh\u00e1t tri\u1ec3n d\u1eef li\u1ec7u v\u00e0 AI gi\u00fap c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3, nh\u01b0 t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh \u0111\u1ecbnh gi\u00e1 v\u00e0 gi\u1ea3m c\u00e1c nhi\u1ec7m v\u1ee5 qu\u1ea3n tr\u1ecb vi\u00ean.\u00a0C\u00e1c nh\u00f3m c\u1ee7a ch\u00fang t\u00f4i \u0111ang tin t\u01b0\u1edfng v\u00e0o c\u00e1c d\u1eef li\u1ec7u v\u00e0 th\u1eed nghi\u1ec7m \u0111\u1ed5i m\u1edbi \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh v\u00e0 \u0111\u1ec1 xu\u1ea5t m\u00e0 tr\u01b0\u1edbc \u0111\u00e2y h\u1ecd c\u00f3 th\u1ec3 d\u1ef1a v\u00e0o ki\u1ebfn \u200b\u200bth\u1ee9c c\u1ee7a m\u1ed9t c\u00e1 nh\u00e2n ho\u1eb7c quy tr\u00ecnh c\u1ee5 th\u1ec3.\u201d<\/span><\/i><\/p>\n \u00a0<\/span><\/p>\n C\u00e1c c\u01a1 s\u1edf fintech \u0111\u00e3 ch\u1ecdn AI (chatbot) \u0111\u1ec3 c\u00f3 c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n v\u00e0 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.\u00a0Chatbots ghi l\u1ea1i d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng l\u00e0 nh\u1eefng c\u00e2u h\u1ecfi kh\u00e1ch h\u00e0ng \u0111ang h\u1ecfi v\u00e0 nh\u1eefng g\u00ec h\u1ecd c\u1ea7n.\u00a0V\u1edbi th\u00f4ng tin n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 \u0111i\u1ec1u ch\u1ec9nh d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh cho ph\u00f9 h\u1ee3p. T\u1eeb \u0111\u00f3, cung c\u1ea5p tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng nh\u1ea5t qu\u00e1n b\u1ea1n m\u00e0 kh\u00f4ng l\u00e0m gi\u1ea3m ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 ti\u1ebft ki\u1ec7m chi ph\u00ed.<\/span><\/p>\n Ngu\u1ed3n d\u1ecbch t\u1eeb https:\/\/clustaar.com\/<\/span><\/i><\/p>\n Innotech Vietnam<\/b><\/a> lu\u00f4n n\u1ed7 l\u1ef1c \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5, gi\u1ea3i ph\u00e1p ch\u1ea5t l\u01b0\u1ee3ng nh\u1ea5t. V\u00ec v\u1eady ch\u00fang t\u00f4i \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 tin t\u01b0\u1edfng t\u1eeb c\u00e1c c\u00f4ng ty l\u1edbn nh\u01b0 ACB, Tyme Bank, Unifimoney, Manulife, Commonwealth Bank,\u2026 \u1ee9ng d\u1ee5ng gi\u1ea3i ph\u00e1p do Innotech Vietnam cung c\u1ea5p.\u00a0<\/span><\/p>\n <\/p>\n N\u1ebfu b\u1ea1n \u0111ang t\u00ecm ki\u1ebfm m\u1ed9t c\u00f4ng ty Fintech Outsourcing \u0111\u1ec3 cung c\u1ea5p gi\u1ea3i ph\u00e1p cho c\u00f4ng ty c\u1ee7a b\u1ea1n. Li\u00ean h\u1ec7 v\u1edbi c\u00e1c chuy\u00ean gia t\u1ea1i Innotech Vietnam \u0111\u1ec3 \u0111\u01b0\u1ee3c gi\u1ea3i \u0111\u00e1p m\u1ecdi th\u1eafc m\u1eafc v\u1ec1 <\/span>Fintech software Outsourcing<\/b><\/a>!<\/span><\/p>\n Email: <\/span>info@innotech-vn.com<\/span><\/a><\/p>\n <\/p>\n <\/p>\n\n\t\t\t\t\t \u0110i\u1ec7n tho\u1ea1i th\u00f4ng minh l\u00e0 m\u1ed9t v\u1eadt d\u1ee5ng kh\u00f4ng th\u1ec3 thi\u1ebfu h\u1eb1ng ng\u00e0y trong cu\u1ed9c s\u1ed1ng hi\u1ec7n \u0111\u1ea1i<\/em><\/p>\n
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Chatbot l\u00e0 c\u00f4ng c\u1ee5 \u0111\u1eafc l\u1ef1c trong vi\u1ec7c thu th\u1eadp d\u1eef li\u1ec7u v\u1ec1 h\u00e0nh vi kh\u00e1ch h\u00e0ng c\u1ee7a ng\u01b0\u1eddi d\u00f9ng<\/em><\/p>\n
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