{"id":6471,"date":"2020-04-28T07:46:43","date_gmt":"2020-04-28T07:46:43","guid":{"rendered":"https:\/\/innotech-vn.com\/?p=6471"},"modified":"2020-05-12T07:06:06","modified_gmt":"2020-05-12T07:06:06","slug":"10-cach-chatbot-ai-thay-doi-nganh-ngan-hang-trong-tuong-lai","status":"publish","type":"post","link":"https:\/\/innotech-vn.com\/vie\/10-cach-chatbot-ai-thay-doi-nganh-ngan-hang-trong-tuong-lai\/","title":{"rendered":"10 C\u00e1ch Chatbot AI Thay \u0110\u1ed5i Ng\u00e0nh Ng\u00e2n H\u00e0ng Trong T\u01b0\u01a1ng Lai"},"content":{"rendered":"

C\u00e1c c\u00f4ng ty ng\u00e0y nay \u0111\u1ec1u xem tr\u00ed th\u00f4ng minh nh\u00e2n t\u1ea1o (AI) l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng trong qu\u00e1 tr\u00ecnh s\u1ed1 h\u00f3a c\u1ee7a h\u1ecd. \u0110\u1eb7c bi\u1ec7t l\u00e0 s\u1ef1 gia t\u0103ng c\u1ee7a chatbot AI trong ng\u00e0nh ng\u00e2n h\u00e0ng \u0111\u00e3 t\u1ea1o ra l\u00e0n s\u00f3ng m\u1edbi nh\u1ea5t c\u1ee7a c\u00f4ng ngh\u1ec7 g\u1ea7n \u0111\u00e2y.<\/p>\n

Chatbot l\u00e0 m\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh m\u00e1y t\u00ednh d\u1ef1a tr\u00ean tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI), \u0111\u1ec3 cung c\u1ea5p gi\u1ea3i ph\u00e1p ho\u1eb7c ph\u1ea3n h\u1ed3i cho c\u00e1c y\u00eau c\u1ea7u, c\u00e2u h\u1ecfi \u0111\u1ebfn t\u1eeb kh\u00e1ch h\u00e0ng.\u00a0Nh\u01b0ng kh\u00f4ng gi\u1ed1ng nh\u01b0 \u2018Live chat\u2019, c\u00e1c\u00a0chatbot l\u00e0 ho\u00e0n to\u00e0n t\u1ef1 \u0111\u1ed9ng \u0111\u01b0\u1ee3c l\u1eadp tr\u00ecnh \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a c\u00e1c d\u1ecbch v\u1ee5 c\u1ee7a ng\u00e2n h\u00e0ng.<\/p>\n

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Chatbot trong ng\u00e2n h\u00e0ng<\/strong><\/h2>\n

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Nhi\u1ec1u c\u00f4ng ty c\u00f4ng ngh\u1ec7 t\u00e0i ch\u00ednh kh\u1ed5ng l\u1ed3 \u0111ang \u1ee9ng d\u1ee5ng r\u1ed9ng r\u00e3i v\u1edbi c\u00e1c n\u1ec1n t\u1ea3ng thanh to\u00e1n k\u1ef9 thu\u1eadt s\u1ed1 k\u1ebft h\u1ee3p v\u1edbi c\u00e1c chatbot \u0111\u1ec3 b\u00e1n h\u00e0ng v\u00e0 gi\u1edbi thi\u1ec7u d\u1ecbch v\u1ee5 hi\u1ec7u qu\u1ea3. Alipay c\u1ee7a t\u1eadp \u0111o\u00e0n Alibaba c\u00f3 m\u1ed9t c\u01a1 s\u1edf ng\u01b0\u1eddi d\u00f9ng l\u1edbn v\u1edbi 450 tri\u1ec7u ng\u01b0\u1eddi d\u00f9ng, \u0111\u01b0\u1ee3c bi\u1ebft \u0111\u1ebfn nh\u01b0 nh\u00e0 \u0111\u1ee9ng \u0111\u1ea7u t\u1ea1i ch\u00e2u \u00c1 trong th\u1ecb tr\u01b0\u1eddng thanh to\u00e1n k\u1ef9 thu\u1eadt s\u1ed1.<\/p>\n

T\u01b0\u01a1ng t\u1ef1, ch\u00fang ta \u0111\u00e3 th\u1ea5y nh\u1eefng g\u00e3 kh\u1ed5ng l\u1ed3 th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed kh\u00e1c nh\u01b0 Amazon v\u00e0 Google tham gia v\u00e0o th\u1ecb tr\u01b0\u1eddng v\u1edbi c\u00e1c chatbot c\u00f3 t\u00ednh n\u0103ng n\u1eafm b\u1eaft c\u00e1c thu\u1ed9c t\u00ednh v\u00e0 c\u00f3 th\u1ec3 tr\u00f2 chuy\u1ec7n t\u1ef1 nhi\u00ean nh\u01b0 con ng\u01b0\u1eddi.<\/p>\n

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\"Google Google Allo l\u00e0 chatbot c\u1ee7a Google c\u00f3 t\u00ednh n\u0103ng n\u1eafm b\u1eaft c\u00e1c thu\u1ed9c t\u00ednh v\u00e0 c\u00f3 th\u1ec3 tr\u00f2 chuy\u1ec7n t\u1ef1 nhi\u00ean nh\u01b0 con ng\u01b0\u1eddi<\/em><\/p>\n

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V\u00ec v\u1eady, trong b\u00e0i vi\u1ebft n\u00e0y ch\u00fang t\u00f4i s\u1ebd gi\u1edbi thi\u1ec7u l\u00e0 10 c\u00e1ch m\u00e0 chatbot AI c\u00f3 th\u1ec3 bi\u1ebfn \u0111\u1ed5i ng\u00e0nh ng\u00e2n h\u00e0ng trong t\u01b0\u01a1ng lai<\/strong><\/a>.<\/p>\n

>>Xem th\u00eam: “Nh\u1eefng \u1ee9ng d\u1ee5ng h\u00e0ng \u0111\u1ea7u c\u1ee7a c\u00f4ng ngh\u1ec7 AI trong ng\u00e2n h\u00e0ng<\/strong><\/a>”<\/p>\n

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1. B\u00e1n h\u00e0ng v\u00e0 t\u1ea1o kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/strong><\/h3>\n

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Gi\u1ed1ng nh\u01b0 b\u1ea5t k\u1ef3 th\u1ef1c th\u1ec3 kinh doanh n\u00e0o, c\u00e1c ng\u00e2n h\u00e0ng c\u0169ng c\u0169ng c\u1ea7n b\u00e1n c\u00e1c d\u1ecbch v\u1ee5 v\u00e0 s\u1ea3n ph\u1ea9m \u0111\u1ec3 duy tr\u00ec. Chatbot \u0111\u01b0\u1ee3c l\u1eadp tr\u00ecnh v\u1edbi m\u1ed9t danh s\u00e1ch c\u00e1c c\u00e2u h\u1ecfi c\u00f3 th\u1ec3 nh\u1eafm v\u00e0o nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u01b0a ra nhi\u1ec1u g\u1ee3i \u00fd v\u1ec1 s\u1ea3n ph\u1ea9m kh\u00e1c nhau m\u00e0 ph\u00f9 h\u1ee3p v\u1edbi y\u00eau c\u1ea7u \u0111\u00f3. Do \u0111\u00f3, chatbot c\u00f3 th\u1ec3 gi\u00fap c\u00e1c ng\u00e2n h\u00e0ng x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 t\u00e1ch bi\u1ec7t v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n. \u0110\u1ec3 chuy\u1ec3n ti\u1ebfp nh\u00f3m kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng ch\u1ea5t l\u01b0\u1ee3ng cho l\u1ef1c l\u01b0\u1ee3ng sale ch\u0103m s\u00f3c v\u00e0 t\u01b0 v\u1ea5n c\u1ee5 th\u1ec3 h\u01a1n v\u1ec1 nhu c\u1ea7u m\u00e0 kh\u00e1ch h\u00e0ng mong mu\u1ed1n.<\/p>\n

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2. Chatbots h\u1ed7 tr\u1ee3<\/strong> Cross-selling (b\u00e1n ch\u00e9o s\u1ea3n ph\u1ea9m)<\/strong><\/h3>\n

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\"Chatbot Chatbot c\u00f3 th\u1ec3 \u0111\u1ec1 xu\u1ea5t c\u00e1c \u01b0u \u0111\u00e3i \u0111\u01b0\u1ee3c v\u00e0 c\u00e1c s\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 b\u00e1n h\u00e0ng v\u00e0 t\u0103ng doanh thu<\/em><\/p>\n

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Chatbot \u0111\u01b0\u1ee3c l\u1eadp tr\u00ecnh \u0111\u1ec3 t\u00ecm hi\u1ec3u m\u00f4 h\u00ecnh h\u00e0nh vi, c\u1eadp nh\u1eadt c\u00e1c s\u1ef1 ki\u1ec7n v\u00e0 nh\u1eefng kho\u1ea3nh kh\u1eafc quan tr\u1ecdng trong cu\u1ed9c s\u1ed1ng c\u1ee7a kh\u00e1ch h\u00e0ng. T\u1eeb \u0111\u00f3, n\u00f3 \u0111\u1ec1 xu\u1ea5t c\u00e1c \u01b0u \u0111\u00e3i \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a v\u00e0 c\u00e1c s\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0o b\u1ea5t c\u1ee9 l\u00fac n\u00e0o. \u0110i\u1ec1u n\u00e0y c\u00f3 kh\u1ea3 n\u0103ng l\u00e0m t\u0103ng t\u1ec9 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i hay t\u0103ng doanh s\u1ed1 b\u00e1n c\u00e1c s\u1ea3n ph\u1ea9m t\u00e0i ch\u00ednh \u0111\u1ec3 t\u1ea1o ra doanh thu.<\/p>\n

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3. D\u1ecbch v\u1ee5 ng\u00e2n h\u00e0ng t\u1ef1 \u0111\u1ed9ng<\/strong><\/h3>\n

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C\u00e1c ng\u00e2n h\u00e0ng \u0111\u1ec1u hi\u1ec3u r\u00f5 t\u1ea7m quan tr\u1ecdng c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 ch\u00eca kho\u00e1 cho l\u1ee3i th\u1ebf c\u1ea1nh tranh c\u1ee7a m\u1ed7i doanh nghi\u1ec7p. Khi s\u1eed d\u1ee5ng chatbot cho d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, chatbot ho\u1ea1t \u0111\u1ed9ng nh\u01b0 m\u1ed9t c\u00f4ng c\u1ee5 t\u1ef1 \u0111\u1ed9ng ho\u00e1, gi\u00fap ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 chi ph\u00ed ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng. M\u1ed9t chatbot c\u00f3 th\u1eddi gian ph\u1ea3n h\u1ed5i trung b\u00ecnh l\u00e0 24 ph\u00fat \u00edt h\u01a1n 8 l\u1ea7n so v\u1edbi th\u1eddi gian ph\u1ea3n h\u1ed3i \u0111\u1ebfn t\u1eeb nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n. T\u1eeb \u0111\u00f3, kh\u00e1ch h\u00e0ng kh\u00f4ng c\u1ea7n g\u1ecdi \u0111i\u1ec7n hay ch\u1edd \u0111\u1ee3i \u0111\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 t\u01b0 v\u1ea5n t\u1eeb nh\u00e2n vi\u00ean. T\u1ea5t c\u1ea3 \u0111i\u1ec1u n\u00e0y \u0111\u1ec1u c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c t\u1ef1 \u0111\u1ed9ng ho\u00e1 m\u1ed9t c\u00e1ch nhanh ch\u00f3ng.<\/p>\n

M\u1ed9t chatbot ng\u00e2n h\u00e0ng \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp s\u1eb5n c\u00e1c k\u1ecbch b\u1ea3n \u0111\u1ec3 c\u00f3 th\u1ec3 tr\u1ea3 l\u1eddi nh\u1eefng c\u00e2u h\u1ecfi t\u1eeb kh\u00e1ch h\u00e0ng v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 24\/7. V\u1edbi quy\u1ec1n truy c\u1eadp v\u00e0o h\u1ec7 th\u1ed1ng d\u1eef li\u1ec7u chung c\u1ee7a ng\u00e2n h\u00e0ng, chatbot c\u00f3 th\u1ec3 ngay l\u1eadp t\u1ee9c hi\u1ec3n th\u1ecb \u0111\u00fang n\u1ed9i dung v\u00e0 cung c\u1ea5p c\u00e2u tr\u1ea3 l\u1eddi ph\u00f9 h\u1ee3p cho kh\u00e1ch h\u00e0ng ch\u1ec9 trong v\u00e0i gi\u00e2y. C\u00e1c kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng chatbot \u0111\u1ec3 ki\u1ec3m tra s\u1ed1 d\u01b0 t\u00e0i kho\u1ea3n ti\u1ebft ki\u1ec7m, xem b\u1ea3ng sao k\u00ea v\u00e0 h\u1ecfi l\u1eddi khuy\u00ean v\u1ec1 c\u00e1c g\u00f3i ti\u1ebft ki\u1ec7m c\u00f3 l\u1ee3i nh\u1ea5t. N\u1ebfu kh\u00f4ng th\u1ec3 tr\u1ea3 l\u1eddi, n\u00f3 s\u1ebd chuy\u1ec3n ti\u1ebfp y\u00eau c\u1ea7u \u0111\u1ebfn t\u01b0 v\u1ea5n vi\u00ean tr\u1ef1c ti\u1ebfp \u0111\u1ec3 tr\u1ee3 gi\u00fap kh\u00e1ch h\u00e0ng.<\/p>\n

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4. T\u01b0 v\u1ea5n t\u00e0i ch\u00ednh c\u00e1 nh\u00e2n<\/strong><\/h3>\n

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\"Chabot Chabot c\u00f3 kh\u1ea3 n\u0103ng t\u1ed5ng h\u1ee3p th\u00f4ng tin, th\u00f3i quen chi ti\u00eau c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u01b0a ra nh\u1eefng t\u01b0 v\u1ea5n t\u00e0i ch\u00ednh h\u1ee3p l\u00fd<\/em><\/p>\n

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Chatbot t\u00edch h\u1ee3p tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI)<\/strong><\/a> c\u00f3 kh\u1ea3 n\u0103ng t\u1ed5ng h\u1ee3p th\u00f4ng tin, th\u00f3i quen chi ti\u00eau c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch theo d\u00f5i v\u00e0 ph\u00e2n t\u00edch c\u00e1c giao d\u1ecbch th\u1ebb. D\u1ef1a tr\u00ean d\u1eef li\u1ec7u n\u00e0y, ng\u00e2n h\u00e0ng c\u00f3 th\u1ec3 \u0111\u01b0a ra k\u1ebf ho\u1ea1ch t\u01b0 v\u1ea5n ki\u1ec3m so\u00e1t t\u00e0i ch\u00ednh cho kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch th\u00f4ng b\u00e1o s\u1ed1 d\u01b0, nh\u1eafc nh\u1edf ho\u00e1 \u0111\u01a1n, \u0111\u1ec1 xu\u1ea5t g\u00f3i ti\u1ebft ki\u1ec7m, c\u1eadp nh\u1eadt ch\u1ec9 s\u1ed1 t\u00e0i ch\u00ednh\u2026 \u0110\u00e2y c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t d\u1ecbch v\u1ee5 gia t\u0103ng gi\u00e1 tr\u1ecb quan tr\u1ecdng, gi\u00fap c\u00e1c ng\u00e2n h\u00e0ng kh\u00e1c bi\u1ec7t v\u1edbi \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh, th\u00fac \u0111\u1ea9y l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

Chatbot c\u0169ng \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng tr\u1ea3 l\u1eddi nh\u1eefng c\u00e2u h\u1ecfi v\u1ec1 cho vay, cung c\u1ea5p h\u01b0\u1edbng d\u1eabn c\u00e1c \u1ee9ng d\u1ee5ng vay v\u1ed1n, g\u1eedi l\u1eddi nh\u1eafc thanh to\u00e1n v\u00e0 thu ti\u1ec1n l\u00e3i h\u00e0ng th\u00e1ng cho kh\u00e1ch h\u00e0ng.<\/p>\n

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5. Ng\u00e2n h\u00e0ng k\u1ebft h\u1ee3p v\u1edbi c\u00e1c n\u1ec1n t\u1ea3ng m\u1ea1ng x\u00e3 h\u1ed9i<\/strong><\/h3>\n

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Nhi\u1ec1u ng\u00e2n h\u00e0ng hi\u1ec7n \u0111ang th\u1ef1c hi\u1ec7n c\u00e1c d\u1ef1 \u00e1n \u0111\u1ec3 ti\u1ebfp c\u1eadn c\u00e1c n\u1ec1n t\u1ea3ng m\u1ea1ng x\u00e3 h\u1ed9i nh\u01b0 Facebook, Whatsapp, Twitter,\u2026 \u0111\u1ec3 gi\u1eef li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd. V\u00ec n\u1ec1n t\u1ea3ng m\u1ea1ng x\u00e3 h\u1ed9i l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ti\u1ec7n ng\u00e0y c\u00e0ng ph\u1ed5 bi\u1ebfn \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 \u1edf \u0111\u00f3 kh\u00e1ch h\u00e0ng v\u1eabn \u0111\u01b0\u1ee3c ch\u0103m s\u00f3c v\u1ec1 c\u00e1c d\u1ecbch v\u1ee5 ng\u00e2n h\u00e0ng m\u00e0 kh\u00f4ng c\u1ea7n \u0111\u0103ng nh\u1eadp v\u00e0o website hay app \u0111i\u1ec7n tho\u1ea1i. S\u1ef1 nhanh ch\u00f3ng, thu\u1eadn ti\u1ec7n nh\u01b0 v\u1eady gi\u00fap ng\u00e2n h\u00e0ng d\u1ec5 d\u00e0ng duy tr\u00ec m\u1ed1i quan h\u1ec7 t\u1ed1t h\u01a1n \u0111\u1ed1i v\u1edbi ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u1ee7a h\u1ecd.<\/p>\n

C\u00e1c ng\u00e2n h\u00e0ng DBS \u0111\u00e3 cung c\u1ea5p \u1ee9ng d\u1ee5ng ng\u00e2n h\u00e0ng tr\u00f2 chuy\u1ec7n trong Whatsapp v\u00e0 Wechat.\u00a0Nhi\u1ec1u ng\u00e2n h\u00e0ng kh\u00e1c nh\u01b0 Barclays, JP Morgan, v.v. \u0111\u00e3 b\u1eaft \u0111\u1ea7u t\u00edch h\u1ee3p c\u00e1c n\u1ec1n t\u1ea3ng m\u1ea1ng x\u00e3 h\u1ed9i nh\u01b0 v\u1eady trong khung k\u1ef9 thu\u1eadt s\u1ed1 hi\u1ec7n t\u1ea1i c\u1ee7a h\u1ecd.<\/p>\n

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\"Ng\u00e2n Ng\u00e2n h\u00e0ng DBS \u0111\u00e3 t\u00edch h\u1ee3p \u1ee9ng d\u1ee5ng ng\u00e2n h\u00e0ng tr\u00f2 chuy\u1ec7n c\u1ee7a m\u00ecnh trong Whatsapp v\u00e0 Wechat.<\/em><\/p>\n

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6. Qu\u1ea3n l\u00fd ph\u1ea3n h\u1ed3i<\/strong><\/h3>\n

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Ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng nh\u1ea5t \u0111\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 doanh nghi\u1ec7p n\u00e0o v\u00e0 \u0111i\u1ec1u n\u00e0y c\u0169ng \u00e1p d\u1ee5ng t\u01b0\u01a1ng t\u1ef1 cho ng\u00e0nh ng\u00e2n h\u00e0ng. Chatbot c\u00f3 th\u1ec3 cung c\u1ea5p cho ng\u00e2n h\u00e0ng nh\u1eefng d\u1eef li\u1ec7u ph\u1ea3n h\u1ed3i c\u00f3 gi\u00e1 tr\u1ecb th\u00f4ng qua c\u00e1c cu\u1ed9c \u0111i\u1ec1u tra v\u00e0 b\u1ea3ng c\u00e2u h\u1ecfi tr\u1ef1c tuy\u1ebfn. C\u00e1c ng\u00e2n h\u00e0ng c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c t\u1ea5t c\u1ea3 d\u1eef li\u1ec7u ph\u1ea3n h\u1ed3i h\u1ecd c\u1ea7n m\u00e0 kh\u00f4ng g\u1eb7p b\u1ea5t k\u00ec r\u1eafc r\u1ed1i n\u00e0o so v\u1edbi c\u00f3 c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t th\u1ef1c t\u1ebf. Ng\u00e2n h\u00e0ng c\u00f3 th\u1ec3 d\u1ef1a tr\u00ean \u0111\u00f3 \u0111\u1ec3 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 ho\u1eb7c cung c\u1ea5p nhi\u1ec1u s\u1ea3n ph\u1ea9m m\u1edbi h\u01a1n ph\u1ee5c v\u1ee5 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

 <\/p>\n

7. T\u00e0i kho\u1ea3n m\u1edbi<\/strong><\/h3>\n

 <\/p>\n

V\u1edbi kh\u1ea3 n\u0103ng t\u1ed5ng h\u1ee3p th\u00f4ng tin v\u00e0 th\u00f3i quen ti\u00eau d\u00f9ng th\u1ebb c\u1ee7a ng\u01b0\u1eddi d\u00f9ng, chatbot\u00a0c\u00f3 th\u1ec3 khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng m\u1edf t\u00e0i kho\u1ea3n m\u1edbi t\u1ea1i c\u00e1c ng\u00e2n h\u00e0ng \u0111\u00e1p \u1ee9ng nhi\u1ec1u h\u01a1n mong \u0111\u1ee3i c\u1ee7a h\u1ecd. Ng\u00e2n h\u00e0ng c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng m\u1edf t\u00e0i kho\u1ea3n m\u1edbi \u0111\u1ec3 s\u1eed d\u1ee5ng nh\u1eefng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 m\u00e0 ng\u00e2n h\u00e0ng cung c\u1ea5p ch\u1ec9 c\u1ea7n th\u00f4ng qua h\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng nh\u01b0 ch\u00ednh chatbot.<\/p>\n

 <\/p>\n

8. B\u00e1n b\u1ea3o hi\u1ec3m<\/strong><\/h3>\n

 <\/p>\n

\"B\u1ea3o B\u1ea3o hi\u1ec3m l\u00e0 m\u1ed9t trong nh\u1eefng s\u1ea3n ph\u1ea9m t\u00e0i ch\u00ednh cung c\u1ea5p v\u1ed1n cho c\u00e1c ng\u00e2n h\u00e0ng c\u00f3 th\u1ec3 ph\u00e1t tri\u1ec3n v\u00e0 c\u1ea1nh tranh v\u1edbi \u0111\u1ed1i th\u1ee7 tr\u00ean th\u1ecb tr\u01b0\u1eddng<\/em><\/p>\n

 <\/p>\n

M\u1ed9t trong nh\u1eefng s\u1ea3n ph\u1ea9m t\u00e0i ch\u00ednh h\u1ee9a h\u1eb9n nh\u1ea5t c\u1ee7a ng\u00e0nh ng\u00e2n h\u00e0ng l\u00e0 ng\u00e0nh b\u1ea3o hi\u1ec3m, v\u00ec n\u00f3 cung c\u1ea5p v\u1ed1n cho c\u00e1c ng\u00e2n h\u00e0ng \u0111\u1ec3 x\u00e2y d\u1ef1ng t\u00e0i s\u1ea3n v\u00e0 gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c t\u00e0i ch\u00ednh c\u00f3 ti\u1ec1m l\u1ef1c \u0111\u1ec3 c\u1ea1nh tranh v\u1edbi nh\u1eefng \u0111\u1ed1i th\u1ee7 tr\u00ean th\u1ecb tr\u01b0\u1eddng.\u00a0Th\u00f4ng th\u01b0\u1eddng c\u00e1c ng\u00e2n h\u00e0ng d\u1ef1a v\u00e0o c\u00e1c l\u1ef1c l\u01b0\u1ee3ng nh\u00e2n s\u1ef1 ri\u00eang \u0111\u1ec3 b\u00e1n b\u1ea3o hi\u1ec3m, h\u1ecd ph\u1ea3i thuy\u1ebft ph\u1ee5c t\u1eebng kh\u00e1ch h\u00e0ng m\u1ed9t v\u1ec1 s\u1ea3n ph\u1ea9m v\u00e0 l\u1ee3i \u00edch c\u1ee7a n\u00f3 mang l\u1ea1i.\u00a0\u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 s\u1ebd \u0111\u01b0\u1ee3c thay \u0111\u1ed5i m\u1ea1nh m\u1ebd v\u1edbi\u00a0chatbot AI, b\u1edfi v\u00ec n\u00f3 c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng l\u1ecbch s\u1eed t\u00e0i ch\u00ednh c\u00e1c nh\u00e2n \u0111\u1ec3 \u0111\u01b0a ra \u0111\u1ec1 xu\u1ea5t c\u00e1c g\u00f3i b\u1ea3o hi\u1ec3m ph\u00f9 h\u1ee3p v\u1edbi kh\u00e1ch h\u00e0ng m\u00e0 kh\u00f4ng c\u1ea7n t\u1ed1n chi ph\u00ed cho l\u1ef1c l\u01b0\u1ee3ng nh\u00e2n vi\u00ean ti\u1ebfp c\u1eadn v\u00e0 gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m ban \u0111\u1ea7u.<\/p>\n

 <\/p>\n

9<\/strong>. Thu th\u1eadp d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n

 <\/p>\n

V\u1edbi \u1ee9ng d\u1ee5ng c\u1ee7a chatbot<\/strong><\/a>, ng\u00e2n h\u00e0ng lu\u00f4n s\u1eb5n s\u00e0ng \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u v\u00e0 thu h\u00fat kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng b\u1ea5t c\u1ee9 l\u00fac n\u00e0o. Chatbot \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp \u0111\u1ec3 thu th\u1eadp d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng cho CRM c\u1ee7a ng\u00e2n h\u00e0ng, gi\u00fap ng\u00e2n h\u00e0ng l\u1ef1a ch\u1ecdn nh\u1eefng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, ch\u1ea5t l\u01b0\u1ee3ng. Sau \u0111\u00f3, t\u00ecm hi\u1ec3u s\u1edf th\u00edch, nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 cung c\u1ea5p c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 m\u00e0 kh\u00e1ch h\u00e0ng c\u1ea7n.<\/p>\n

 <\/p>\n

10. Ho\u1ea1t \u0111\u1ed9ng chung c\u1ee7a Bot-Agent<\/strong><\/h3>\n

V\u1edbi \u1ee9ng d\u1ee5ng c\u1ee7a chatbot, c\u00e1c h\u1ec7 th\u1ed1ng th\u01b0\u1eddng c\u00f3 th\u1ec3 x\u1eed l\u00fd 80% c\u00e2u h\u1ecfi m\u00e0 kh\u00f4ng c\u1ea7n \u0111\u1ebfn s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a con ng\u01b0\u1eddi. M\u1ed9t s\u1ed1 Bot \u2013Agent \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 thu th\u1eadp th\u00f4ng tin, ch\u1eb3ng h\u1ea1n nh\u01b0 t\u00ean ho\u1eb7c s\u1ed1 t\u00e0i kho\u1ea3n c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 m\u00f4 t\u1ea3 s\u1ef1 c\u1ed1 c\u1ee7a kh\u00e1ch h\u00e0ng. T\u1eeb \u0111\u00f3, c\u00f3 th\u1ec3 \u0111\u01b0a ra \u0111\u1ec1 xu\u1ea5t, gi\u1ea3i ph\u00e1p t\u1ee9c th\u00ec v\u00e0 \u0111\u1ed3ng nh\u1ea5t cho kh\u00e1ch h\u00e0ng.<\/p>\n

V\u00ed d\u1ee5: T\u1ea1i \u0111\u1ea1i l\u00fd cho thu\u00ea xe Avis \/ Ng\u00e2n s\u00e1ch, Bot-Agent s\u1ebd thu th\u1eadp t\u00ean c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ecba \u0111i\u1ec3m v\u00e0 th\u1eddi gian \u0111\u1ec3 \u0111\u00f3n v\u00e0 tr\u1ea3 kh\u00e1ch, gi\u1ea3m 30 gi\u00e2y th\u1eddi gian g\u1ecdi cho con ng\u01b0\u1eddi v\u00e0 lo\u1ea1i b\u1ecf c\u00e1c c\u00e2u h\u1ecfi l\u1eb7p \u0111i l\u1eb7p l\u1ea1i cho kh\u00e1ch h\u00e0ng.<\/p>\n

Vi\u1ec7c x\u00e2y d\u1ef1ng Bot-Agent nh\u01b0 v\u1eady c\u00f3 th\u1ec3 ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 chi ph\u00ed ho\u1ea1t \u0111\u1ed9ng c\u1ee7a ng\u00e2n h\u00e0ng c\u0169ng nh\u01b0 mang l\u1ea1i cho kh\u00e1ch h\u00e0ng tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n khi lo\u1ea1i b\u1ecf t\u1eeb t\u1eeb c\u00e1c t\u00e1c nh\u00e2n c\u1ee7a con ng\u01b0\u1eddi g\u00e2y n\u00ean.<\/p>\n

 <\/p>\n

Ph\u1ea7n k\u1ebft lu\u1eadn<\/strong><\/h2>\n

 <\/p>\n

Th\u1ebf h\u1ec7 Millennials ng\u00e0y nay th\u01b0\u1eddng ch\u1ecdn ng\u00e2n h\u00e0ng sau khi \u0111\u00e3 ki\u1ec3m tra kh\u1ea3 n\u0103ng v\u1ec1 cung c\u1ea5p s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 m\u00e0 ng\u00e2n h\u00e0ng \u0111\u00f3 c\u00f3 th\u1ec3 mang l\u1ea1i cho kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y cho th\u1ea5y s\u1ef1 thu\u1eadn l\u1ee3i cho c\u00e1c ng\u00e2n h\u00e0ng khi chuy\u1ec3n sang c\u00e1c c\u00f4ng ngh\u1ec7 AI v\u00e0 Learning Machine. N\u00f3 c\u00f3 th\u1ec3 t\u00ecm hi\u1ec3u v\u1ec1 cu\u1ed9c s\u1ed1ng c\u0169ng nh\u01b0 kh\u1ea3 n\u0103ng t\u00e0i ch\u00ednh c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u01b0a ra nh\u1eefng \u0111\u1ec1 xu\u1ea5t ph\u00f9 h\u1ee3p nh\u1ea5t. \u0110i\u1ec1u n\u00e0y gi\u00fap ng\u00e2n h\u00e0ng c\u00f3 th\u1ec3 thu h\u00fat kh\u00e1ch h\u00e0ng v\u00e0 t\u1ea1o ra s\u1ef1 c\u1ea1nh tranh \u0111\u1ed1i v\u1edbi nh\u1eefng c\u00f4ng ty Fintech \u0111ang ph\u00e1t tri\u1ec3n trong th\u1ecb tr\u01b0\u1eddng hi\u1ec7n nay.<\/p>\n

Ngu\u1ed3n d\u1ecbch t\u1eeb chatbotslife.com<\/em><\/p>\n

\n

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Innotech Vietnam<\/b><\/a> lu\u00f4n n\u1ed7 l\u1ef1c \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5, gi\u1ea3i ph\u00e1p ch\u1ea5t l\u01b0\u1ee3ng nh\u1ea5t. V\u00ec v\u1eady ch\u00fang t\u00f4i \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 tin t\u01b0\u1edfng t\u1eeb c\u00e1c c\u00f4ng ty l\u1edbn nh\u01b0 ACB, Tyme Bank, Unifimoney, Manulife, Commonwealth Bank,\u2026 \u1ee9ng d\u1ee5ng gi\u1ea3i ph\u00e1p do Innotech Vietnam cung c\u1ea5p.\u00a0<\/span><\/p>\n

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N\u1ebfu b\u1ea1n \u0111ang t\u00ecm ki\u1ebfm gi\u1ea3i ph\u00e1p v\u1ec1 Chatbot AI cho ng\u00e2n h\u00e0ng, c\u00f4ng ty fintech \u0111\u1ec3 cung c\u1ea5p d\u1ecbch v\u1ee5 cho c\u00f4ng ty c\u1ee7a b\u1ea1n. Li\u00ean h\u1ec7 v\u1edbi c\u00e1c chuy\u00ean gia t\u1ea1i Innotech Vietnam \u0111\u1ec3 \u0111\u01b0\u1ee3c gi\u1ea3i \u0111\u00e1p m\u1ecdi th\u1eafc m\u1eafc v\u1ec1 <\/span>Fintech software Outsourcing<\/b><\/a>!<\/span><\/p>\n

Email: <\/span>info@innotech-vn.com<\/span><\/a><\/p>","protected":false},"excerpt":{"rendered":"

C\u00e1c c\u00f4ng ty ng\u00e0y nay \u0111\u1ec1u xem tr\u00ed th\u00f4ng minh nh\u00e2n t\u1ea1o (AI) l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng trong qu\u00e1 tr\u00ecnh s\u1ed1 h\u00f3a c\u1ee7a h\u1ecd. \u0110\u1eb7c bi\u1ec7t l\u00e0 s\u1ef1 gia t\u0103ng c\u1ee7a chatbot AI trong ng\u00e0nh ng\u00e2n h\u00e0ng \u0111\u00e3 t\u1ea1o ra l\u00e0n s\u00f3ng m\u1edbi nh\u1ea5t c\u1ee7a c\u00f4ng ngh\u1ec7 g\u1ea7n \u0111\u00e2y. Chatbot l\u00e0 m\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh […]<\/p>","protected":false},"author":7,"featured_media":6472,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[190],"tags":[],"yst_prominent_words":[732,674,771,90,684,2545,643,2547,1102,997,2544,866,78,2541,993,563,1930,770,765,1380],"publishpress_future_action":{"enabled":false,"date":"2025-06-15 01:48:32","action":"draft","terms":[],"taxonomy":"category"},"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/innotech-vn.com\/vie\/wp-json\/wp\/v2\/posts\/6471"}],"collection":[{"href":"https:\/\/innotech-vn.com\/vie\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/innotech-vn.com\/vie\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/innotech-vn.com\/vie\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/innotech-vn.com\/vie\/wp-json\/wp\/v2\/comments?post=6471"}],"version-history":[{"count":2,"href":"https:\/\/innotech-vn.com\/vie\/wp-json\/wp\/v2\/posts\/6471\/revisions"}],"predecessor-version":[{"id":6485,"href":"https:\/\/innotech-vn.com\/vie\/wp-json\/wp\/v2\/posts\/6471\/revisions\/6485"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/innotech-vn.com\/vie\/wp-json\/wp\/v2\/media\/6472"}],"wp:attachment":[{"href":"https:\/\/innotech-vn.com\/vie\/wp-json\/wp\/v2\/media?parent=6471"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/innotech-vn.com\/vie\/wp-json\/wp\/v2\/categories?post=6471"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/innotech-vn.com\/vie\/wp-json\/wp\/v2\/tags?post=6471"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/innotech-vn.com\/vie\/wp-json\/wp\/v2\/yst_prominent_words?post=6471"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}